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New Member

Unable to connect to ANI server error message from UserTracking Acquisition

LMS 2.6 on Windows 2000

Singel box install

I've tried to telnet from ciscoworks server itself into port 42342 Connection failed.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unable to connect to ANI server error message from UserTrack

ANIServer is dying due to memory starvation. This may be a transient thing. It looks like you haven't restarted Daemon Manager since June. Go ahead and restart (or reboot the server). ANIServer should come back up.

8 REPLIES
Cisco Employee

Re: Unable to connect to ANI server error message from UserTrack

Please post a screenshot illustrating what you're doing, and the exact error. Also, please post the output of the pdshow command. What version of Campus Manager are you using?

New Member

Re: Unable to connect to ANI server error message from UserTrack

Campus Manager 4.0.8

Cisco Employee

Re: Unable to connect to ANI server error message from UserTrack

Please post the ani.log and ANIServer.log.

New Member

Re: Unable to connect to ANI server error message from UserTrack

ani.log at https://www.yousendit.com/download/WnBSZ293UzhrUmtLSkE9PQ

I'm trying to post ANIServer.log, but it is 500MB. is there a way to send it directly?

Cisco Employee

Re: Unable to connect to ANI server error message from UserTrack

It doesn't look like ANIServer has been running in a long time. Shutdown Daemon Manager, and do:

type NUL > NMSROOT\log\ANIServer.log

type NUL > NMSROOT\log\ani.log

Then restart Daemon Manager, and post the ANIServer.log after reproducing the problem.

New Member

Re: Unable to connect to ANI server error message from UserTrack

Cisco Employee

Re: Unable to connect to ANI server error message from UserTrack

ANIServer is dying due to memory starvation. This may be a transient thing. It looks like you haven't restarted Daemon Manager since June. Go ahead and restart (or reboot the server). ANIServer should come back up.

New Member

Re: Unable to connect to ANI server error message from UserTrack

I've rebooted the box and it solved the problem. Thank you.

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