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New Member

unable to login after upgrading to LMS 4.1


i recently upgraded our Ciscoworks LMS from 4.0 to 4.1. after i installed the upgrade the admin login doesnt work, neither does any other account. i have tried resetting the password but it doesnt work.

why is this happening?

Cisco Employee

unable to login after upgrading to LMS 4.1

What exactly is the error you get?  Have you tried a different browser like FF?  How exactly did you change the password and what was the output you got?

New Member

Re: unable to login after upgrading to LMS 4.1

after i login, the window turns blank,nothing more happens. i have tried this with both firefox,IE and chrome. i change the password in the command prompt. using:

To change the user password on Windows:

  1. Enter NMSROOT\bin\resetpasswd username at the command prompt.
  1. A message appears:

  1. Enter new password for username:

  1. Enter the new password

i have also resetted the login module to ciscoworks local. before i upgraded i used MS Active Directory login module. i did this in a similar fashion from the command prompt.

Cisco Employee

Re: unable to login after upgrading to LMS 4.1

Please post this information:

1. From the server, open a command prompt and type: pdshow > c:\pdshow.txt.  Upload file.

2. NMSROOT\MDC\tomcat\logs\stdout.log.

3. Installation logs under C drive.

4. NMSROOT\MDC\etc\regdaemon.xml.

5. Do you also get a blank screen in FF and do you see any errors in FF error console?

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