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Unable to sign into LMS portal v3.1 after MS Patch install & reboot of Svr.

You don't have permission to access /cwhp/LiaisonServlet on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

5 REPLIES
Cisco Employee

Re: Unable to sign into LMS portal v3.1 after MS Patch install &

This typically occurs when the CiscoWorks Service startup parameters have been changed. Please post a screenshot showing your Services Control Panel and the CiscoWorks Services. Additionally, please post NMSROOT\lib\classpath\md.properties and NMSROOT\MDC\etc\regdaemon.xml and the output of the pdshow command.

New Member

Re: Unable to sign into LMS portal v3.1 after MS Patch install &

Thanks to your previous posts jclarke, I was able to reset the admin password & to reset the password for the casuser. The issue seemed to be with the casuser pwd. I restored cwpass file back to the original one prior to the start of the problem. I am able to login back in using my local user account and things are back to normal; I added the attachment since this is my first time on this forum and posting a message for assistance.

Cisco Employee

Re: Unable to sign into LMS portal v3.1 after MS Patch install &

This wouldn't account for the LiaisonServlet error. I'm guessing that the Daemon Manager restart you must have done actually kick started the daemons into syncing up. Your services look okay.

New Member

Re: Unable to sign into LMS portal v3.1 after MS Patch install &

Prior to resetting the pw for the casuser account I stopped and restared the Daemon Manager service at least 5 times with the same amount of server reboots and still had the same error message come up for the LiaisonServerlet error. I also manually stopped and restarted the Daemon Manager through the admin password recovery process; Thank you for your review of the services.

Cisco Employee

Re: Unable to sign into LMS portal v3.1 after MS Patch install &

If the problem occurs again, then logs can be captured. It's hard to determine what happened after the fact.

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