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New Member

Unable to start DCR service on LMS 3.1


Our primary Ciscoworks server is not backing up configs. Research indicates that I need to restart DCR service , which I have tried numerous times, but it won't start "Administrator has shut down this server Pocessld 0 , ProcessRC -14).

Searches said to try removing the backup.LOCK file which maybe stopping the configs and check the contents of ctm_config.txt ,which appears to be standard. These did not resolve the DCR service problem.

So then I started the same processes (within Common services > Processes)  as the active processes on our working LMS 3.1 system in case DCR service was dependent on another process.

This caused a temporary "JRM may not be running" message which has resolved itself. 

What should I try first to resolve the  problem ?

Thanks in advance.

Cisco Employee

Hi ,share the output of :

Hi ,

share the output of : pdshow -brief (NMSROOT\CSCOpx\lib\classpath)



in the meantime I would suggest to regenerate the SSL ::

1. Stop the daemon Manager

Windows: net stop crmdmgtd

Solaris: /etc/init.d/dmgtd stop

2. Remove the following certificate files from (NMSROOT/MDC/Apache/conf/ssl)

a. server.crt

b. server.key

c. server.pk8

d. server.csr

3. Disable SSL:

NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\" -disable

4. Enable SSL to generate certificate:

NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\" -enable


4. Start Daemon Manager




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Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
New Member

Hi Aframad,Unfortunately

Hi Aframad,

Unfortunately creating ssl certificates stopped the gui working (no certificates were created), so I had to copy the old certificates back to the ssl folder.


Please find attached log data etc.  Also, one of my collegues says the RME database seems to be ok.



Cisco Employee

Hi ,Share the below

Hi ,

Share the below information or output ::


bash-3.00# pwd

bash-3.00# ./
           *** CiscoWorks SSL Utility ***

Note: Any Certificate given as input to this script should be in Base64-Encoded X.509Certificate format

You have the following options

1. Display CiscoWorks Server Certificate Information
2. Display the input Certificate Information
3. Display Root CA Certificates trusted by CiscoWorks Server
4. Verify the input Certificate/ Certificate Chain
5. Upload Single Server Certificate to CiscoWorks Server
6. Upload a Certificate Chain to CiscoWorks Server
7. Modify Common Services Certificate
8. Quit

Enter your choice [1-8]:1   >>select 1

*** CiscoWorks Server Certificate Information ***

INFO: CiscoWorks Server Certificate date is valid on the server
[Tue Jan 28 22:49:39 IST 2014]
Loading CiscoWorks KeyStore...

[Tue Jan 28 22:49:41 IST 2014]*** Certificate Name ***


Also share the below files::


opt\CSCOpx\MDC\tomcat\webapps\cwhp\WEB-INF \lib\ctm_config.txt




Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****