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New Member

Unable to view 2800 series router in Ciscoview

Hi All,

In the last year I've worked for two companies, each running Ciscoworks LMS2.6 and in each company I've experienced the same problem. When trying to view a 2800 series router in ciscoview the message below appears.


Can't find applicable device package for x.x.x.253.

Am I right in thinking that cisco have not provided a device package for this router. If anyone knows if there is a device package for this router I'd be greatful if you'd let me know.



Cisco Employee

Re: Unable to view 2800 series router in Ciscoview

There is a device package for 2800 series routers. The package is called Rtr2800. Of course, without knowing the exact sysObjectID of this router, I cannot say if the device is supported by the current package.

You can find CiscoView packages by going to Common Services > Software Center > Device Update and performing a download and installation of new packages directly from Alternatively, you can go to and find packages that way.

New Member

Re: Unable to view 2800 series router in Ciscoview

Thanks for that. I've tried many times to do a device update but it's never downloaded the 2800 router package for ciscoview. I've manually downloaded it and will install it once back from xmas holidays.

Thanks for your help

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