Is it possible to renew Smartnet contracts in such a way that the contract expiry date will be the same for all devices?
As of now, the Smartnet of a few devices will end in February, a few in April, and the remaining in August. The client has enquired whether it will be possible to renew them now in such a way that the contracts for all devices can be renewed in November every year (the IT support contract between our company and the client expires in November, and they want to renew both our contract and Smartnets at the same time, as they are having some difficulty to get approval from accounts department many times in a year for Smartnet renewal). Also, they want the same to be applicable for Cisco devices that they purchase in future.
I had contacted a distributed and they advised to wait till all contracts expire, and then renew all, which doesn't sounds good. Also, whenever the client purchases a new Cisco device, its Smartnet renewal date will be different, and hence this solution will not work.
Is it possible to renew the contracts as per the above-mentioned requirement?
"Q1: Can a user order services for less than 12 months?
Yes, If ordering technical service after the attached product has shipped, a duration of less than 12 months can be ordered to align end dates on a service contract. Note that a service duration of less than 12 months may only be applied only once to any Cisco product."
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