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Community Member

Uninstalling Ciscoworks CommonServices 3.0

Greeting,

When I try to uninstall Ciscoworks Common Services 3.0 I get this error message:

"Cannot create the uninstall dependency file.

Thanks in advance for your help

2 REPLIES
Cisco Employee

Re: Uninstalling Ciscoworks CommonServices 3.0

It could be that your installation is very badly damaged. In such cases, there is a tool available from TAC called clean_system. If you open a TAC service request, you can get this tool which will completely remove LMS from either Windows or Solaris.

Community Member

Re: Uninstalling Ciscoworks CommonServices 3.0

Will it be the same to have clean_system to remove LMS 3.2 too?  Have tried a different combination to uninstall CS 3.3, CW assistant 1.2, LMS portal 1.2 and RME 4.3. without a result. Because two of them must be uninstalled together but when I try that it does ask me the same thing again and again. 

Greetings

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