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Community Member

Uninstalling LMS 3.0

Hi

When i am uninstalling LMS 3.0 , i have encountered one message. I have attached the screen shot of the error message. Please find it and give the solution.

7 REPLIES
Cisco Employee

Re: Uninstalling LMS 3.0

What were all of the options selected for uninstall?

Community Member

Re: Uninstalling LMS 3.0

I have selected all the options, but Uninstalling stopped midway. So i am trying to uninstall three remaining components. when i am trying to uninstall Common services i got that error message. I think we need to uninstall common services and cisco view together. Since i have selected to uninstall fully, ciscoview is already uninstalled.

So now i am unable to uninstall the common services without ciscoview. Please tell me how to uninstall common services now.

Cisco Employee

Re: Uninstalling LMS 3.0

Sounds like your system is in an unknown state. If you contact the TAC, they can give you a clean_system.exe tool which will completely clean LMS off of the system. Afterwards, the system will be safe for a clean reinstall if you wish.

Community Member

Re: Uninstalling LMS 3.0

How can i contact TAC, Do i need to contact TAC through mail or phone number? Please give the mail id or phone number.

Cisco Employee

Re: Uninstalling LMS 3.0

You can open a Service Request through the web at http://tools.cisco.com/ServiceRequestTool/create/launch.do .

Community Member

Re: Uninstalling LMS 3.0

Hi,

When i am trying to raise a request using the link given by you. I have got the following error message. Please have a look on the attached screenshot.

Cisco Employee

Re: Uninstalling LMS 3.0

If you do not have a valid contract, you can try calling from one of the numbers listed at http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html .

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