unknown devices is CW LMS 3.0

[arun]

some device appears as "Unknown device" in DCR. When i look in Common services, i got a question mark icon next to the device.

Moreover, RME is not able to fetch the config. i cannot find the solution for this. thanks in advance.....

[Joe Clarke]

What type of devices are these? What version of RME do you have? Are these devices SNMP reachable from the LMS server using the credentials configured in DCR?

[arun]

Hi thanks for your prompt response.

RME Version: 4.1.0

Yes, they are snmp reachable from server. I am having issues with these types of devices

WS-C4506-E

CISCO2821

CISCO3845-HSC/K9

I checked regards to ios version, device types but found no issues with that….

[Joe Clarke]

At least the 2821 should be supported in RME 4.1. However, to be sure ,please post the sysObjectIDs from these devices.

Definitely for 4506-E support you will need to upgrade to LMS 3.0.1, and update your RME device packages. LMS 3.0.1 can be downloaded from http://www.cisco.com/cgi-bin/tablebuild.pl/lms301 . Then you can update to the latest Common Services MDF and RME devices packages from Common Services > Software Center > Device Update.

[arun]

But i dont have issue with all the 4506-E switches , having issue with only few switches(8 to 10 out of 40).Thats why i am wondering. please clarify on this.

[Joe Clarke]

What are the sysObjectIDs from these devices. It will be much easier to determine accurate device support if you post those.

[arun]

These are the OID values...

wsc4506E 1.3.6.1.4.1.9.5.59

CISCO3845-HSC/K9 1.3.6.1.4.1.9.1.544

CISCO2811 1.3.6.1.4.1.9.1.576

[Joe Clarke]

Ah, the 4506 is running CatOS. That explains it. All of these devices are supported in LMS 3.0. they just need to be SNMP reachable.

Go to RME > Admin > System Preferences > Application Loglevel Settings, and enable DEBUG for ICServer. Delete one of the problem devices from DCR, then re-add it. Make sure RME manages the device. After about five minutes, collect and post the IC_Server.log.

[arun]

oops, i wrongly mentioned the 4506 oid. the correct one is 1.3.6.1.4.1.9.1.502. Really sorry for that.

[Joe Clarke]

Yes, this device is also supported. Please follow the instructions in my previous post to gather the troubleshooting data.

[arun]

Ok, i will do that. will attach the log shortly.........

[arun]

Job Results shows "device not supported" when i run Device Credential Verification(SNMP Read, Write and telnet) job for those devices... But configuration side everything is perfect.....

[Joe Clarke]

I wanted you to run an inventory collection job, and post the IC_Server.log. Until the device is managed by an application, it will be an unknown device, and thus not supported for credential verification.

[arun]

i have access to ciscoworks application. but i do not have the access to ciscoworks server. is there any way to capture the icsever log from application?

[Joe Clarke]

No. This must be obtained from the server's file system.