Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

unknown devices is CW LMS 3.0

some device appears as "Unknown device" in DCR. When i look in Common services, i got a question mark icon next to the device.

Moreover, RME is not able to fetch the config. i cannot find the solution for this. thanks in advance.....

24 REPLIES
Cisco Employee

Re: unknown devices is CW LMS 3.0

What type of devices are these? What version of RME do you have? Are these devices SNMP reachable from the LMS server using the credentials configured in DCR?

Community Member

Re: unknown devices is CW LMS 3.0

Hi thanks for your prompt response.

RME Version: 4.1.0

Yes, they are snmp reachable from server. I am having issues with these types of devices

WS-C4506-E

CISCO2821

CISCO3845-HSC/K9

I checked regards to ios version, device types but found no issues with that….

Cisco Employee

Re: unknown devices is CW LMS 3.0

At least the 2821 should be supported in RME 4.1. However, to be sure ,please post the sysObjectIDs from these devices.

Definitely for 4506-E support you will need to upgrade to LMS 3.0.1, and update your RME device packages. LMS 3.0.1 can be downloaded from http://www.cisco.com/cgi-bin/tablebuild.pl/lms301 . Then you can update to the latest Common Services MDF and RME devices packages from Common Services > Software Center > Device Update.

Community Member

Re: unknown devices is CW LMS 3.0

But i dont have issue with all the 4506-E switches , having issue with only few switches(8 to 10 out of 40).Thats why i am wondering. please clarify on this.

Cisco Employee

Re: unknown devices is CW LMS 3.0

What are the sysObjectIDs from these devices. It will be much easier to determine accurate device support if you post those.

Community Member

Re: unknown devices is CW LMS 3.0

These are the OID values...

wsc4506E 1.3.6.1.4.1.9.5.59

CISCO3845-HSC/K9 1.3.6.1.4.1.9.1.544

CISCO2811 1.3.6.1.4.1.9.1.576

Cisco Employee

Re: unknown devices is CW LMS 3.0

Ah, the 4506 is running CatOS. That explains it. All of these devices are supported in LMS 3.0. they just need to be SNMP reachable.

Go to RME > Admin > System Preferences > Application Loglevel Settings, and enable DEBUG for ICServer. Delete one of the problem devices from DCR, then re-add it. Make sure RME manages the device. After about five minutes, collect and post the IC_Server.log.

Community Member

Re: unknown devices is CW LMS 3.0

oops, i wrongly mentioned the 4506 oid. the correct one is 1.3.6.1.4.1.9.1.502. Really sorry for that.

Cisco Employee

Re: unknown devices is CW LMS 3.0

Yes, this device is also supported. Please follow the instructions in my previous post to gather the troubleshooting data.

Community Member

Re: unknown devices is CW LMS 3.0

Ok, i will do that. will attach the log shortly.........

Community Member

Re: unknown devices is CW LMS 3.0

Job Results shows "device not supported" when i run Device Credential Verification(SNMP Read, Write and telnet) job for those devices... But configuration side everything is perfect.....

Cisco Employee

Re: unknown devices is CW LMS 3.0

I wanted you to run an inventory collection job, and post the IC_Server.log. Until the device is managed by an application, it will be an unknown device, and thus not supported for credential verification.

Community Member

Re: unknown devices is CW LMS 3.0

i have access to ciscoworks application. but i do not have the access to ciscoworks server. is there any way to capture the icsever log from application?

Cisco Employee

Re: unknown devices is CW LMS 3.0

No. This must be obtained from the server's file system.

Community Member

Re: unknown devices is CW LMS 3.0

Ok, i will ask my server admin to do that....

Community Member

Re: unknown devices is CW LMS 3.0

i deleted 10.99.1.11 and readded the same.Icserver log has been attached

Cisco Employee

Re: unknown devices is CW LMS 3.0

This sysObjectID of this switch is 1.3.6.1.4.1.9.1.875 which is not supported in RME 4.1. You need to upgrade to LMS 3.0.1, and apply the device packages as I previously stated to get support for this device.

Community Member

Re: unknown devices is CW LMS 3.0

so it should not support all the 4506-E switches right?

Community Member

Re: unknown devices is CW LMS 3.0

so it should not support all the 4506-E switches right?.As i told previously , i dont have issue with all the 4506-E switches , having issue with only few switches(8 to 10 out of 40)....

Cisco Employee

Re: unknown devices is CW LMS 3.0

Any true 4506-E with this sysObjectID (1.3.6.1.4.1.9.1.875) will not be supported until you upgrade to LMS 3.0.1, and apply all of the available RME 4.1.1 device packages.

Community Member

Re: unknown devices is CW LMS 3.0

ok. Then what about these devices

CISCO2821

CISCO3845-HSC/K9

Cisco Employee

Re: unknown devices is CW LMS 3.0

Yes, these devices are supported as well in RME 4.1.1.

Community Member

Re: unknown devices is CW LMS 3.0

how can i upgrade it to LMS 3.0.1. is there any documents available with guidelines.

Hall of Fame Super Silver

Re: unknown devices is CW LMS 3.0

232
Views
5
Helpful
24
Replies
CreatePlease to create content