Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unknown error in connecting to the SMTP server

Hi,

I?m using CiscoWroks 2.5, I?m trying to configure CiscoWorks to send e-mail, I have configured the SMTP server in my CiscoWorks I?m getting this error.

[ Sun May 27 03:00:57 GMT+03:00 2007 ] INFO [Util : sendMail] : sendMail() - Starts

[ Sun May 27 03:00:57 GMT+03:00 2007 ] INFO [Util : sendMail] : SMTP Server:10.1.183.186

[ Sun May 27 03:00:57 GMT+03:00 2007 ] INFO [Util : sendMail] : From ID:AHMEDMT@Exchange.Aramco.com.sa

[ Sun May 27 03:00:57 GMT+03:00 2007 ] INFO [Util : sendMail] : To ID:ahmedmt@aramco.com

[ Sun May 27 03:00:57 GMT+03:00 2007 ] INFO [Util : sendMail] : Subject:1005 : Succeeded

[ Sun May 27 03:00:57 GMT+03:00 2007 ] ERROR [Util : sendMail] : Unknown error in connecting to the SMTP server [10.1.183.186]

[ Sun May 27 03:00:57 GMT+03:00 2007 ] ERROR [Util : sendMail] : Exception: java.lang.NullPointerException

[ Sun May 27 03:00:57 GMT+03:00 2007 ] ERROR [Util : sendMail] :

[ Sun May 27 03:01:18 GMT+03:00 2007 ] INFO [Util : sendMail] : sendMail() - Starts

[ Sun May 27 03:01:18 GMT+03:00 2007 ] INFO [Util : sendMail] : SMTP Server:10.1.183.186

[ Sun May 27 03:01:18 GMT+03:00 2007 ] INFO [Util : sendMail] : From ID:AHMEDMT@Exchange.Aramco.com.sa

[ Sun May 27 03:01:18 GMT+03:00 2007 ] INFO [Util : sendMail] : To ID:ahmedmt@aramco.com

[ Sun May 27 03:01:18 GMT+03:00 2007 ] INFO [Util : sendMail] : Subject:1420 : Succeeded

[ Sun May 27 03:01:18 GMT+03:00 2007 ] ERROR [Util : sendMail] : Unknown error in connecting to the SMTP server [10.1.183.186]

[ Sun May 27 03:01:18 GMT+03:00 2007 ] ERROR [Util : sendMail] : Exception: java.lang.NullPointerException

[ Sun May 27 03:01:18 GMT+03:00 2007 ] ERROR [Util : sendMail] :

For my conformation I have verified the SMTP server

C:> telnet 10.1.183.186 25

I?m getting fallowing result

220 MAILG2.aramco.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.3959 ready

at Sun, 27 May 2007 09:16:14 +0300

3 REPLIES
Cisco Employee

Re: Unknown error in connecting to the SMTP server

What version of Common Services do you have? You will need to be running at least 3.0.3 to get Exchange support. If you are, and this problem is still occurring, then you should get a packet capture of the CiscoWorks/SMTP server communication which will provide more information as to why the connection is not working.

New Member

Re: Unknown error in connecting to the SMTP server

We are using Common Services 3.0.4, please let me know which software we use for packet capture.

Thanks in advance.

Cisco Employee

Re: Unknown error in connecting to the SMTP server

Packet capture software is built into Common Services. Go to Device Center > Packet Capture to start a capture. Filter on TCP port 25 traffic to the SMTP server.

139
Views
0
Helpful
3
Replies