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Community Member

Updated IOS on AP's. Now AP's Fail Inventory Collection

We recently updated IOS on 117 AP's via WLSE and since we did this,I get the error:

RICS0001:Internal Error,unable to process the collected data from the device.

We went from IOS v12.3(2)JA5 to 12.4(3g) JA1

Any way to fix this for all failed devices?

Thanks.

10 REPLIES
Cisco Employee

Re: Updated IOS on AP's. Now AP's Fail Inventory Collection

Post the IC_Server.log.

Community Member

Re: Updated IOS on AP's. Now AP's Fail Inventory Collection

I have attached a zipped file with 2 files embedded. Let me know if this is not what you needed.

Thanks.

Cisco Employee

Re: Updated IOS on AP's. Now AP's Fail Inventory Collection

Go to RME > Admin > System Preferences > Application Loglevel Settings, and enable ICServer debugging. Perform a new inventory collector for ONE problem AP. Post the new IC_Server.log and the IP address of the AP.

Community Member

Re: Updated IOS on AP's. Now AP's Fail Inventory Collection

See attached.

Thanks,

Stephen

Cisco Employee

Re: Updated IOS on AP's. Now AP's Fail Inventory Collection

This is CSCsx32841 for the APs. The problem isn't occurring in the new version of code, though. If you go to RME > Admin > Inventory > Inventory Change Filter, select the Image option from the pull-down, then check the System Description box, you should be able to collect inventory for these APs.

Community Member

Re: Updated IOS on AP's. Now AP's Fail Inventory Collection

Joe,

By new version of code, are you referring to CiscoWorks or the IOS on the AP? I re-ran the job and the inventory was successfully collected on all of my AP's

Thanks,

Stephen

Cisco Employee

Re: Updated IOS on AP's. Now AP's Fail Inventory Collection

I'm referring to the new AP IOS code.

Community Member

Re: Updated IOS on AP's. Now AP's Fail Inventory Collection

What is the newest version of code? I show it to be 12.4.10b-JDA, which is what I just upgraded our AP's to. EDIT>: These are 1131's.

Cisco Employee

Re: Updated IOS on AP's. Now AP's Fail Inventory Collection

Yes, this code is fine, the PREVIOUS AP code you were running had the bug. When the image change was detected, the overflow was triggered leading to the inventory collection failure. You will be good moving forward.

Community Member

Re: Updated IOS on AP's. Now AP's Fail Inventory Collection

Thanks Joe. Problem solved.

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