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New Member

UPMProcess down in HUM

Hi I am trying to create a poll and I am getting the following error

Cannot communicate with Poller Manager Service. Check whether the UPMProcess is down.

27 REPLIES
Cisco Employee

Re: UPMProcess down in HUM

On Windows, you can run pdshow from a DOS prompt. On Solaris, run /opt/CSCOpx/bin/pdshow.

New Member

Re: UPMProcess down in HUM

Process= WlseUHIC

State = Running normally

Pid = 4680

RC = 0

Signo = 0

Start = 8/18/2008 10:29:36 PM

Stop = Not applicable

Core = Not applicable

Info = Started.

Process= AdapterServer1

State = Administrator has shut down this server

Pid = 0

RC = 1

Signo = 0

Start = 8/18/2008 10:29:36 PM

Stop = 9/10/2008 12:34:34 AM

Core = Not applicable

Info = Server started by admin request

Process= AdapterServer

State = Program started - No mgt msgs received

Pid = 3864

RC = 0

Signo = 0

Start = 8/18/2008 10:29:36 PM

Stop = Not applicable

Core = Not applicable

Info = Server started by admin request

E:\Documents and Settings\acano>

New Member

Re: UPMProcess down in HUM

Sorry I am new to this forums, here it is

Cisco Employee

Re: UPMProcess down in HUM

Please post the upm_process.log and the UPMProcess.log.

New Member

Re: UPMProcess down in HUM

here it is

Cisco Employee

Re: UPMProcess down in HUM

Try starting UPMProcess manually using the command:

pdexec UPMProcess

New Member

Re: UPMProcess down in HUM

ERROR: cmd failed. Server reason: Application UPMprocess is not registered. All requests to operate on this application

will be ignored.

Cisco Employee

Re: UPMProcess down in HUM

The command is:

pdexec UPMProcess

Case is important. However, that may not bring HUM up. Instead, try restarting all of dmgtd:

net stop crmdmgtd

net start crmdmgtd

New Member

Re: UPMProcess down in HUM

C:\Documents and Settings\net-eng>net stop crmdmgtd

System error 1060 has occurred.

The specified service does not exist as an installed service.

New Member

Re: UPMProcess down in HUM

disregard the last message, I was in the wrong screen

New Member

Re: UPMProcess down in HUM

I just restarted the process I am going to try again to add the Poll

New Member

Re: UPMProcess down in HUM

I amgetting the same error again

Cannot communicate with Poller Manager Service. Check whether the UPMProcess is down.

Cisco Employee

Re: UPMProcess down in HUM

Please post the EPMServer.log and the dfmLogs\EPM\EPM.log.

New Member

Re: UPMProcess down in HUM

Here it is

Cisco Employee

Re: UPMProcess down in HUM

Please post a list of your Windows services and their startup parameters.

New Member

Re: UPMProcess down in HUM

My server guys are gone can you tell me how is the quickest way to do this?

Cisco Employee

Re: UPMProcess down in HUM

Capture screenshots of the Services control panel.

New Member

Re: UPMProcess down in HUM

Let me know if this works

Cisco Employee

Re: UPMProcess down in HUM

This is fine. Now, shutdown Daemon Manager, and post the output of netstat -a -n -o -b.

New Member

Re: UPMProcess down in HUM

Netstat

Cisco Employee

Re: UPMProcess down in HUM

Some of the LMS processes are not stopping properly. I suspect this is due to CSCsm04957. You need to upgrade to DFM 3.0.3. In the meantime, if you reboot this server, you should get HUM to work again, but the problem will most likely return until you upgrade DFM.

New Member

Re: UPMProcess down in HUM

Awesome, the reboot fix it, I try looking for the DFM upgrade but no luck, I only see DFM 2.X upgrade. Any ideas?

Cisco Employee

Re: UPMProcess down in HUM

You can find DFM 3.0.3 from Common Services > Software Center > Software Update.

Cisco Employee

Re: UPMProcess down in HUM

Please post the output of the pdshow command.

New Member

Re: UPMProcess down in HUM

how do I do that?

New Member

Re: UPMProcess down in HUM

I can not fit everything in here any particular one you want to see?

Cisco Employee

Re: UPMProcess down in HUM

Redirect the output to a file, then post the file.

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