Hi, Please help. We have a LMS2.6 with RME 4.0.5. When I launched Netconfig Jobs, this window appeared <Error occured while processing. Possible Cause:URN_NOT_FOUND :urn "JRM" : not found!!>
Thanks in advance.
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Check the permissions on D:\PROGRA~1\CSCOpx\www\classpath\gatekeeper.ior and D:\PROGRA~1\CSCOpx\www\classpath. Make sure casusers has full control over both this file and its parent directory. If the permissions are wrong, correct them, then restart Daemon Manager.
Hi, How do I open the gatekeeper.ior file to check the permissions? What's the other file to check in D:\PROGRA~1\CSCOpx\www\classpath? Thanks.
Right-click on the file and the directory, and select the Properties > Security. Make sure the casusers group has full control.
Hi, the casuser had full control when I looked at permissions but is not an owner when I looked at Advanced. Do I need to make it an owner as well? How do I restart the daemon manager? Thanks.
Casuser should be the owner of this file, and the casusers group should have full control. If casuser is not the owner, set casuser to be the owner, and check your Services control panel. Make sure the Daemon Manager, TFTP, RSH/RCP, and syslog CiscoWorks services are the only CiscoWorks services to be started automatically. The rest MUST be started manually. If any service is not set correctly, fix its startup type, then reboot.
To restart Daemon Manager run:
net stop crmdmgtd
net start crmdmgtd
Hi, I stop and start CiscoWorks Daemon Manager using ...Control Panel>Services and a Services window appeared with this message-- "Could not stop the CiscoWorks Daemon Manager Service of Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion." The status column was blank and I had to press the start button to have the word start back on the status column. Thanks.
You can't stop Daemon Manager from the control panel. You need to stop is from the command line using the command I already mentioned. This command can be run from any directory.
Hi, I did the stop and start from command line and still received the error when I went to netconfig. I noticed that in gatekeeper.ior, it was casusers, I changed it to casuser and repeated the procedure but still got the error. I attached pdshow and jrm logs, shpould this help. Thanks.
The error still points to an access problem on D:\PROGRA~1\CSCOpx\www\classpath\gatekeeper.ior. What do you service startup parameters look like?
Check the permissions on the directories up to D:\. For all directories under D:\PROGRA~1\CSCOpx, the permissions should grant the casusers group full control. For D:\PROGRA~1, the Users group should have Read & Execute, List Folder Contents, and Read. For D:\, Everyone should have Read & Execute.
Hi, The permissions are what you indicated except for D:\. In D:\PROGRA~1\CSCOpx, Casusers group has full control together with the Administrators. In D:\PROGRA~1, Casusers and Administrators have full control and Everyone has Read and Execute. However, in D:\, Everyone has full control but casusers and Administrators are not in the list of permissions. Thanks.
While this would not be an ideal solution, try adding casuser to the Administrators group on this server, then restart Daemon Manager. See if jrm will come up.
Hi, is it ok if I use a domain account with admin rights? Or do I need to use the account when CW was being built? Thanks.