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New Member

User Tracking is unable to track some hosts after re-installation

Hi,

Currently, I have a problem to track some of my hosts using Campus Manager User Tracking. The host is shown in the User Tracking result before I did a re-installation.

To troubleshoot, I did a path analysis and found that the host is under unmanaged/inaccessible status. I have also attached the screen shot for the path analysis result. Please advise. Thanks

3 REPLIES
Cisco Employee

Re: User Tracking is unable to track some hosts after re-install

Before and end host can be acquired by User Tracking, the switch to which is directly connects must be Data Collected by Campus Manager, and show up with a green switch icon on the Topology Map. Is this the case?

New Member

Re: User Tracking is unable to track some hosts after re-install

Yes, it appears green in Topology services.

Cisco Employee

Re: User Tracking is unable to track some hosts after re-install

To troubleshoot this, you need to enable "user tracking" debugging under Campus Manager > Admin > Debugging Options > User Tracking Server. Then run a new UT acquisition. Then port the resulting ut.log; the show run, show ver, and show mac from the switch this missing end host directly connects; the port to which this end host directly connects; and the portsData.xml, vlanData.xml, and RouterData.xml files from NMSROOT/campus/etc/cwsi.

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