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New Member

User Tracking - last seen date

I have LMS3.0.1 w/Campus Manager 5.0.2 and when I run user tracking the last seen date hasn't changed since April 19th. I'm thinking it's a database issue but haven't been able to resolve. Can someone help?

4 REPLIES
Cisco Employee

Re: User Tracking - last seen date

You may be seeing a bug where a NullPointerException causes Data Collection to fail, and thus UT is not run anymore. The bug is fixed in CM 5.0.3 and higher. Try upgrading to CM 5.0.5 (the latest), then run a new Campus Data Collection followed by a UT acquisition, and see if you get current data.

New Member

Re: User Tracking - last seen date

Is there a patch that would resolve this? My CS is not 3.1.1 it's 3.0.1 so I can't go 5.0.3 without upgrading CS as well.

Cisco Employee

Re: User Tracking - last seen date

No. Your LMS version is 3.0.1. Your CS version must be 3.1.1 in order to have CM 5.0.2.

New Member

Re: User Tracking - last seen date

You're correct. Too many things going on at once. I'll take you suggestion and let you know the outcome. Thanks for the assist.

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