UserTracking: mac address - IP address matching

[Michel Hegeraat]

Dears,

Is there any info out there on how the matching of IP's and Mac addresses works?

Does UT gather ARP tables from all managed devices or just from specific ones?

Could I cheat for example by having a switch ping the subnet and have UT use this arp table rather then the unsupport default gateway?

Thanks,

Michel

[Michel Hegeraat]

I managed to reduce the impact of the issue for my customer by importing a list containing the mac address and username into UT.

Searching for the username in UT now works, but finding a server is still difficult sometimes.

Based on the show ARP I retrieved from the ASA firewall (the default gateway) it was peanuts to combine it with a list extracted from their IP management system.

Still the fact that the IP and therefore the hostname field remains empty is bothering the customer.

It really is a shame that such a simple thing as importing an ARP table is not supported from a cisco device.

I hope someone can give me a hint how to work arround this until cisco fixes this gap in the UT.

Cheers,

Michel