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New Member

WCS6.0.132.0 Startup Error after Installation

I installed WCS6.0.132.0 on a Win2k3 SP2 Engine for the first time. But as I started the WCS service I got an error.

It seems that the health monitor would not start.

As the WCS6.0.132.0 would not work I installed WCS5.2.148.0 and it works now.

In the install log I found a non fatal error:

Custom Action: com.cisco.packaging.SystemRequirementsCheck

Status: ERROR

Additional Notes: ERROR - class com.cisco.packaging.SystemRequirementsCheck.install() runtime

Until now I have not found any bug IDs for WCS6.0.132.0.

I use Win2k3 SP2 English with German language and keyboard settings.

9 REPLIES
New Member

Re: WCS6.0.132.0 Startup Error after Installation

Hi,

faceing the same error.

Looks like it is an Java-error.

Check your

\webnms\logs\hm_launchout.txt

if you have Heap-Size errors,too.

Reinstalling from scratch right now.

regards, Dirk (Please rate if helpful)
New Member

Re: WCS6.0.132.0 Startup Error after Installation

Hi Dirk,

youre right it was a java error. I contacted our sales engineering team. I got following working solution.

I changed a section in file WCS6.0.132.0\bin\startServer.bat:

Old: set JAVA_OPTS=-server -Xms256m -Xmx%MAX_HEAP_SIZE% -XX:MaxPermSize=256m -Xrs -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=logs

New: set JAVA_OPTS=-server -Xms256m -Xmx1024m -XX:MaxPermSize=256m -Xrs -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=logs

New Member

Re: WCS6.0.132.0 Startup Error after Installation

Will try it in a minute.

Setup is restoring my DB right now ;-)

regards, Dirk (Please rate if helpful)
New Member

Re: WCS6.0.132.0 Startup Error after Installation

Is working.

I just modified the statement:

old: set MAX_HEAP_SIZE=m

new: set MAX_HEAP_SIZE=1024m

It's working now.

Enjoy your day!

regards, Dirk (Please rate if helpful)

Re: WCS6.0.132.0 Startup Error after Installation

Hi,

The bug you faced is : CSCta18874

New Member

Re: WCS6.0.132.0 Startup Error after Installation

Hello,

I have the same problem with the HealthMonitor Service, but on the linux version.

here the hm_launchout.log

"

more hm_launchout.txt

JAVA_HOME=./../jre

Starting Health Monitor as a primary

Checking for Port 8082 availability... OK

Starting Health Montior Web Server...

Health Monitor Web Server Started.

Starting Health Monitor Server...

Health Monitor Server Started.

Starting WCS Server

Invalid maximum heap size: -Xmxm

Could not create the Java virtual machine.

"

where i have to modify the java option under linux redhat ?

Re: WCS6.0.132.0 Startup Error after Installation

startServer.sh in /opt/WCSx.x/bin

export JAVA_OPTS="-server -Xms256m -Xmx1024m -XX:MaxPermSize=256m -Djava.awt.hea

dless=true"

New Member

Re: WCS6.0.132.0 Startup Error after Installation

Ok thanks it works. The bin folder was hidden with the default installation.

Re: WCS6.0.132.0 Startup Error after Installation

There is a defect for this : CSCta18874

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