web access on ncs prime

[suthomas1]

Hi,

We have an NCS prime. We'r unable to login via GUI interface, password is unknown as the person handling the systems has left.

Using command prompt, we did password reset , following cisco guide, however the GUI is still inaccessible.

Any idea on how to proceed further to recover the GUI password.

Thanks in advance.

[AFROJ AHMAD]

Hi,

Try this :

Login as admin mod and appaly the following steps,

NCS/admin# NCS password root password Public123
CompilerOracle: exclude org/snmp4j/Snmp.send

Loading USER - root
Validating new password..
Resetting password ..
Resetting password COMPLETED.
EXECUTION STATUS : Success
NCS/admin#

for more information ,check the below link:

http://www.cisco.com/en/US/docs/wireless/ncs/1.0/configuration/guide/tasks.html#wp1184161

Thanks-

Afroz

[suthomas1]

It shows as new password is accepted, but ncs fails to login using it.

[Michel Hegeraat]

Have you tried multiple browsers other than chrome?  Or older versions of chrome

Firefox is "unsupported" but works fine.

Cheers,

Michel

[suthomas1]

Yes, tried IE as well.