Web interface on Cisco Prime Infrastructure express not coming up

[srajput3673]

Trying to get Cisco Prime Infrastructure express installed. The installation completes without any error but when I try to run show NCS or attempt to start stop the service get the following output

usdayt-cis-002/admin# show application status NCS
% Application NCS is not installed

usdayt-cis-002/admin# ncs start
sh: /opt/CSCOlumos/bin/wcsadmin.sh: No such file or directory

here's the output from show inventory

usdayt-cis-002/admin# show inventory

NAME: "Cisco-VM chassis", DESCR: "Cisco-VM chassis"
PID: Cisco-VM-SPID     , VID: V01 , SN: 1GP9SNNE5HJ
Total RAM Memory: 16304916 kB
CPU Core Count: 8
CPU 0: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 1: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 2: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 3: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 4: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 5: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 6: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 7: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
Hard Disk Count(*): 1
Disk 0: Device Name: /dev/sda
Disk 0: Capacity: 314.50 GB
Disk 0: Geometry: 255 heads 63 sectors/track 38244 cylinders
NIC Count: 1
NIC 0: Device Name: eth0
NIC 0: HW Address: 00:50:56:AF:76:34
NIC 0: Driver Descr: e1000: eth0: e1000_probe: Intel(R) PRO/1000 Network Connection

(*) Hard Disk Count may be Logical.

usdayt-cis-002/admin# show disks

disk: 1% used (184324 of 44628400)
temp. space 2% used (35792 of 1967952)

Internal filesystems:
  all internal filesystems have sufficient free space

any idea what could be the issue here?

[Marvin Rhoads]

What hardware are you installing onto?

PI requires it be either on a Cisco Prime appliance or a VM guest OS on an ESXi server.

[srajput3673]

It's on a ESXi

[Marvin Rhoads]

Can you please confirm the exact name of the ova file you deployed to install PI Express?

[srajput3673]

PI-VA-2.1.0.0.87-Express

[Marvin Rhoads]

OK, that's the correct one. Can you verify the checksum of the file? It should be:

     91dc6ebc446c1c9c000c69af4be93102

If that's OK, I would delete the VM and try installing the ova once more.

Other than that, I'd suggest calling the TAC if it's a supported installation (i.e. not an evaluation copy).

[srajput3673]

yes thats the checksum. Thanks for the suggestion - I will try to reinstall the VM

[srajput3673]

Reinstall did the trick. PI is happy now.

thanks for your help

--Sandeep