How can i get a valid Technical Support Services Agreement associated to my Cisco.com user ID?
I strive to be a new Cisco user and use some of the Cisco products.
How can i get a valid Technical Support Services Agreement associated to my Cisco.com user ID? I know i need a Technical Support Services Agreement through my Cisco Account Team, but how i get a direct purchase agreement with Cisco?
How can i get a valid Technical Support Services Agreement assoc
Anyone can create a CCO account (you did otherwise you couldn't post).
You purchase a Service Contract from an authorized Cisco reseller. When you do purchase the Service Contract you have to specifically state (in writting) that you want the Service Contract number to be attached to your CCO login.
Now, in case they "couldn't" or "wouldn't" then ask the authorized reseller what your Service Contract number is. By doing ensures that you get what you paid for (and not the reseller telling you that you have but in fact they pocketed the money). Ok if you do get the Service Contract number(s) then send an email to SERVICE@cisco.com and give them your number and authorized reseller information.
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