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JSP Processing Error accessing CSCC

When I try to "Launch Cisco Service Contract Center", I get the following error:

JSP Processing Error

HTTP Error Code:   404
 
Error Message:
JSPG0036E: Failed to find resource /WEB-INF/jsp/Error.jsp
Root Cause:
java.io.FileNotFoundException: JSPG0036E: Failed to find resource /WEB-INF/jsp/Error.jsp
	at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.findWrapper(AbstractJSPExtensionProcessor.java:329)
	at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.handleRequest(AbstractJSPExtensionProcessor.java:291)
	at com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:321)
	at com.cisco.crosstrack.filter.LoginFilter.doFilter(Unknown Source)
	at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
	at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
	at com.cisco.tools.filter.AccessLogFilter.doFilter(AccessLogFilter.java:114)
	at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
	at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
	at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
	at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:848)
	at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:691)
	at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588)
	at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:526)
	at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90)
	at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:764)
	at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1478)
	at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:133)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:450)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:508)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:296)
	at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:270)
	at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
	at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
	at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
	at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
	at com.ibm.io.async.AsyncChannelFuture$1.run(AsyncChannelFuture.java:205)
	at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1551)

 

It looks like a Java error.  I'm running Java 7 Update 40.  Any ideas?

2 REPLIES
New Member

Did you ever get a reply or

Did you ever get a reply or fix for this?

I had to open a case with TAC

I had to open a case with TAC, I believe.  I don't recall what the fix was though, sorry (and I can't seem to find it in the case manager).  It is working for me now.

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