Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 

Integrating OnPlus with ConnectWise or Autotask Service Desk Ticketing

It is possible to integrate the OnPlus Service with two of the leading Professional Services Automation (PSA) tools, ConnectWise and Autotask.

The OnPlus Portal offers these PSA integration apps:

  • Autotask. Install and configure this app to integrate the OnPlus Portal with Autotask service ticketing.
  • ConnectWise. Install and configure this app to integrate the OnPlus Portal with ConnectWise service ticketing.

apps.png

To use these apps, you must:

  • Configure settings in Autotask or ConnectWise to enable integration with the OnPlus Portal.
  • Install the ConnectWise or Autotask App for each customer and configure Apps settings on the OnPlus Portal.
  • Set up notification delivery rules and contacts for sending OnPlus Portal event notifications to the Autotask or ConnectWise application to create service tickets.

For instructions on how to integrate these professional services applications with the OnPlus portal, see the following application notes.

They are available on Cisco.com.

Version history
Revision #:
1 of 1
Last update:
‎09-15-2011 01:38 PM
Updated by:
 
Labels (1)