Account assistance needed - Remove as agent, add as Client Customer
I am needing the account ICSSystemsdept removed as an OnPlus agent so that it can be added as a client customer instead.
It seems that I jumped the gun in registering for the OnPlus service and accidentally associated my CCO to the Onplus service as an agent (in my defense, the public portal for the Onplus service doesn't specify agent vs. client customer account.) Now, when my Agent is trying to add my account to the service, it's telling him he cannot because the account is "used elsewhere in OnPlus and cannot be added as a customer login".
I spoke with a Cisco rep today and he lead me to post here.
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