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Community Member

Agent Registration Issue

I sent an Agent an invite and when they signed up, it created their own account vs being able to approve under my On Plus account.  How do I resolve this?                  

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Agent Registration Issue

I've deleted the agent. You can now invite the agent again.

Thanks,

The OnPlus Team

4 REPLIES
Bronze

Agent Registration Issue

Hello -

Could you send me a private message with agent ID? I can then delete the agent and then you will have to request it again.

Once requested, ensure they use the link provided and follow the instruction in the e-mail sent to them.

Thanks,

The OnPlus Team

Community Member

Agent Registration Issue

You should  have it in your inbox now.

Bronze

Agent Registration Issue

I've deleted the agent. You can now invite the agent again.

Thanks,

The OnPlus Team

Community Member

Agent Registration Issue

Thanks.  I found out the invite email had the http link in it but the == was not included in the hyperlink at the end so we had to copy and paste URL.

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