I have used two different network cables, 3 different network locations and factory reset device twice but cannot get it to get a DHCP address.
It boots and status 1 goes solid amber and status 2 blinks amber
Anyone have an issue like this before?
The solid and blinking amber mean the device has failed to obtain an IP address.
Do they have an access list by MAC address? Does the switch/router port require activation?
I would recommend taking it to a different network (home or office) and testing. If it still does not work you can RMA the unit.
The OnPlus Team
I having the same problem. I have two units, one install in my lab and the other at a customer's site. The one at the customer site had intermittent activation online, then offline. Tried changing cables, rebooting etc. The unit in the lab works good, so I switched the units between the two sites, and now neither unit will activate online. I will revisit the customer site next business day to check on the unit that was previously working in the lab. The unit that was moved from the customer's site to the lab had a status 1 green, status 2 off, but still would not activate. I factory reset the unity, and now it has solid amber (status 1), and blinking amber (status 2) continuously.
At the one client I couldn't get it working I tried 3 cables, four different network locations and facory rest twice.
I brought it to my office and get it so status 1 is green and status 2 is off.
What can it be about the cleint lcoation that it won't get a dhcp address? They use standard 10/100 switches no mac filtering or anything like that.
The S1 green and S2 off indicate the device is awaiting activation, or if it is activated the heartbeat cannot get through. Did you reactivate the device, since you had factory reset it? I would recommend navigating to the IP of the On100 on your LAN and then copy-paste the key from the OnPlus portal. If the device is active, verify ports.
There is a list of TCP/UDP ports that must be allowed to initiate outbound connections to from the network that the ON100 is located on:
Port 53 UDP (DNS)
Port 123 UDP (NTP)
Port 443 TCP (HTTPS)
Port 80 TCP (HTTP)
Port 14931 UDP (WAN Network Performance monitoring via the OnPlus Network Agent)
Ports 11300 TCP and 11400 TCP
The OnPlus Team
See my follow up post for a fix to this problem.
I resolved the problem by clearing the dhcp entry for the ON100. For some reason when I powered up the On100 it pulled a voip IP address.
The solid amber and blinking amber mean the device failed to obtain an IP address. Can you verify the device is plugged into the LAN port on the back. Do you see any activity on the switch ports?
The OnPlus Team
The fix was somewhat intuitive but not entirely.
The ON100 was leasing an IP address on the voip network. The fix was to log into the dhcp server and clear the voip IP assignment. After doing this I had the choice of assigning a static IP to the existing pool for the ON100, or resetting the ON100 to obtain the staticly assigned IP.
Enhance the ON100 so that it can pull from the data pool. It seems as though the smartport profile for the ON100 is seen as a phone or modem.
The ON100 requests an address from the default VLAN on startup. After startup, it goes into discovery mode and watches for any VLAN 'hints' that are broadcast through the LAN port. If it discovers a VLAN, it tries to join that VLAN using DHCP on a specific VLAN interface. Is there any chance that you have the same server handling both the voice and data VLANs? I'm asking as for each DHCP, we end up using the same MAC address. It might be possible that your DHCP server only supports a single device appearing on the network, regardless of which VLAN it is present on.
Can you share details about the DHCP configuration for this network?
The customer has both voice and data scopes defined on a single dhcp server (C2811 Router). I've managed to get the static ip configured on the ON100 agent. This was accomplished by moving the ON100 lan connection to an uplink port on the switch. Odly enough, I was able to see the ip address assignment in the dhcp pool, but the configuration on the ON100 still had the static configuration from the previous network it was moved from. I used the new dhcp assignment to log into the device and make the change. I am now having the following two problems:
1.) After moving the ON100 back to a switchport (so the pc and monitor would be in the same network surface), the ON100 is still pulling a second ip address from the voice scope, (even though the static ip is still assigned to the mac address). When I clear the entry in in dhcp cache, it reappears, leaving me with a voice and date ip for the same mac.
2.) When attempting to activate the ON100, I get the following error, could this be related to moving the unit from the lab to the customer site?
Cisco OnPlus Network Agent
Customer Name WCV
Portal ID 64907.7376.cisco-onplus.com
System Name onplus20F7DA
IP Address 10.1.1.110
Network Gateway 10.1.1.1
MAC Address 64:00:A1:20:F7:FA
Base Firmware Version 34.47
Device Model ON100
Firmware status Current
Account Status Portal access error: Operation timed out after 10008 milliseconds with 0 bytes received
PKI Subsystem Status OK
Settings Monitor Running
Service Announcement Running
Zeroconf Management Running
Time Service Running
Did you factory reset the On100 after you moved it from another site?
Could you provide the DHCP configuration as Robert mentioned?
The OnPlus Team
Yes, the device was factory reset numerous time. The dhcp bindings show valid mac to ip mapping. The following command will show both the data pool and the voice pool....
# sho ip dhcp binding