Today on our wan connection, it was being totally bagged. We didn't get a notification that it was being bagged, but we did get a notification that it had 'recovered' from being bagged. I also did a 'clear nat trans' on our router, which of course would cause a network outage event, and indeed it did create one, but I still have not received notification that this outage has happened. My issue with that, is that it is being classified as a 'notice' message, which is the same as adding a new device to the network. I think that this at the very least should be classified as a 'warning', but more likely an 'alert'.
Wan connection being bagged: I was utilizing 100% of my upload bandwidth, so you can see on the image I included that there was a 'recovery' from a latency issue, but there is was no indication of the latency issue prior to the recovery.
So in this case, as I have pointed out before, I got a recovery, but no problem.
OnPlus will generate when the threshold for jitter or latency has been exceeded. When this limit has been exceeded an event will be triggered.
These parameters can be found under the 'Device Information'>Monitors>WAN Network Performance.
From our documentation:
WAN Network Performance
OnPlus Network Agent and the root device for the customer network
Monitors network latency, packet loss, and jitter.
Monitor the WAN network performance of this site by measuring jitter, latency, and packet loss against a portal responder service. A Warning or Critical event is generated if the WAN network performance falls below the specified thresholds. A Critical event is generated if there is no response from the portal responder service.
NOTE A single instance of this monitor is displayed on both the OnPlus Network Agent and the device that provides the WAN link for the customer network. If you edit WAN Network Performance monitoring thresholds on either of these devices, the changes also appear when the monitor is viewed on the other device.
In the case above, it seems the latency threshold was reached generating the event. Please let me know if this helps.
The alerts were setup... hence as I said... I got the issue was resolved message.
Wan settings for the onplus onsite:
Ping times from the wan stats:
Packet loss for the same:
Now, can I say something...
In the previous posts that I have put on this site, I know you guys have the capabilities to look into our accounts on onplus. So, why wouldn't you look into this yourself, and see that the LOG files for that site doesn't have anything related to it, as I POSTED on my first message.
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