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aj
New Member

Issues when trying to stay logged into SA520W while Onplus device connected

Does anyone have this issue with the OnPlus Device.

When I am logged into the SA520W router via web interface locally and also through the onplus device connection, It keeps ending my session while trying to submit a configuration to the router.

When I disconnect the onplus from the network, the configuration works fine with out ending my session.

Its anoying and frustrating when trying to configure something.

Everyone's tags (2)
8 REPLIES
New Member

Issues when trying to stay logged into SA520W while Onplus devic

Hey Aj,

When you try locally logging into the web interface, do you still have the OnPlus remote connection into the device?  I can check with some of the developers on if they have seen any issues like this in the past...

-Jimmy

aj
New Member

Issues when trying to stay logged into SA520W while Onplus devic

Hi Jimmy

No I don't have the onplus remote connection into the device.

Issues when trying to stay logged into SA520W while Onplus devic

Hi,

The SA500 only allows one authenticated session into the Web interface at a time.  The OnPlus Appliance will periodically log into the device to discover the network, perform maintenance, etc if you have provided login credentials for the SA500 to OnPlus.  When OnPlus logs in successfully (or any web user for that matter) it kicks out anyone who might currently be logged in to the SA. 

The workaround is to temporarily disable the 'Allow login to device' check box under the Credentials tab for the SA500.  When you are finished, you can re-check the box.

Hope this helps.

Chris

aj
New Member

Issues when trying to stay logged into SA520W while Onplus devic

Thanks Chris

Worked!

aj
New Member

Re: Issues when trying to stay logged into SA520W while Onplus d

Thank you for this information, Chris.

Best regards,

AJ

Description: PC&LAN-Logo-55x55

aj papp pc & lan specialists ltd.

vancouver, bc, canada

T 604-322-0565 ext. 226

C 604-209-2900

E aj@ajpapp.com

W ajpapp.com

If at first you don't succeed, skydiving may not be your sport.

aj
New Member

Re: Issues when trying to stay logged into SA520W while Onplus d

We received an answer from Chris on why this way happening, Jimmy.

We now have a work around.

Many thanks for your help,

AJ

Description: PC&LAN-Logo-55x55

aj papp pc & lan specialists ltd.

vancouver, bc, canada

T 604-322-0565 ext. 226

C 604-209-2900

E aj@ajpapp.com

W ajpapp.com

If at first you don't succeed, skydiving may not be your sport.

New Member

Issues when trying to stay logged into SA520W while Onplus devic

a better work around is to create a user in the SA520/540 for the onplus agent, then set this user info in the credentials for the onplus agent.

works great and no need to disable the agent.

Cisco Employee

Issues when trying to stay logged into SA520W while Onplus devic

Great workaround there Kevin!

-mike

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