Our OnPlus agent won't say connected for more than 8 min. If I reboot, it will reconnect, but after about 8 minutes, it will disconnect. Our WAN connection is still up, so I don't believe it is a connectivity issue.
This sounds like it could be firewall or NAT timeout related on the outbound heartbeat connection that the ON100 initiates towards the cloud on TCP port 11300. You might want to check to make sure that your firewall/NAT isn't set to time-out long-running TCP connections, at least for the ON100's IP address.
I tried the OnPlus connected directly to our UC520 and it now stays connected... So I'm guessing that it had to do with the switch port I originally had it connected to. Granted, that was the one it was connected to and working but evidence is evidence.
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