Cisco Support Community
Community Member

OnPlus Contract Information

When clicking on a device for a customer in the OnPlus portal and going to the support tab, I see there contract status as active but nothing else.  Are any other details of the contract supposed to be displayed?


Also, if i back out to the partner account overview area and go to Cisco --> Contract Information, it says no records found.

Community Member

OnPlus Contract Information

Hi, this is an example of OnPlus showing a contract exists but authorization to see the contract details is still owned by the contract owner which in this case may be the end customer.

The Service Access Management Tool allows the service contract owner to assign user name associations with contracts. For example, the end customers can assign partners associations to their service contract details for a shared support model.

OnPlus does not get around that entitlement requirement for viewing Cisco service contract status, it simply complies with the overall Cisco policy in place.

The SAM tool is accessed below, your customer can add your association and the contract details should then show up:

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