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OnPlus not accessing devices

We've deployed four OnPlus devices in one weeks time, however, we're noticing that the OnPlus is not accessing the "Cisco" devices at all.  We have entered the enable password and the device still does not access the devices.  Furthermore, we have entered the WMI credentials for it to access and pull information from Windows servers.  Still the device does not connect.

Lastly, we'd like the device to pull IP addresses of hosts across all Vlans so that we can create a good IPAM list, but its not doing that either.

Can someone shed light on what we're to do to get these OnPlus devices working as advertised?  So far, they're a bust.


OnPlus not accessing devices

A few items for you.  First I would check the compatible device list to ensure the devices you want to monitor are supported.

Even  if it's not on the device list, in many instances you can find the  necessary driver in the Credentials --> Device Driver drop down  list.  You can also try the Generic IOS Router/Switch drivers.  Until  OnPlus can determine what device driver it can use to establish a  connection with the device, it won't attempt to connect to the device.

Regarding  IP Addresses on other VLANs.  Assuming the OnPlus device can access the  switch(es) with the VLAN(s) on them, it will pull the ARP table and  begin crawling those VLANs as well, again assuming the OnPlus device has  access to them.

Finally, regarding VLANs, also see this post and under "Other features coming in the pipeline:", Cisco is working on more subnet/VLAN functionality as well.

Shawn Eftink CCNA/CCDA Please rate all helpful posts and mark correct answers to assist others searching for solutions in the community.