Thank you all so much for your great feedback! During the past few months, we’ve met and talked to quite a bit of you on shows, events and here on our Support Community, and listened to your comments and requests.
Following these discussions and the feedback given on our previous announcement on our Top 10 list of features (here), we internally got together to think of ways on how to address those in our roadmap, so we’re happy to share our plan with you here.
And as always – comment away! You’re feedback is most valuable.
Here are the features we have planned for the next few months out…
Here are some more features we will be looking into in the upcoming months, but will be noticeable only later on. Some have remained from our original list, and others have been added following your feedback.
As always, please don’t hesitate to let us know your comments, thoughts and wishes. We listen to everything!
The OnPlus Team
We'll take all of the above features please! Thanks for keeping us posted on upcoming features. I have a request for another feature. We are rolling these out with all our UC500 deals and the configuration backup of the CME part of the UC500 is awesome. Is there any way we could back up Unity Express as well? Maybe add a little FTP server service on the agent that we can toggle on and off with a checkbox on the agent web page. Then we can put a USB thumb drive on the agent and that is where the Unity Express backups could reside?
Hello, with regards to the Voice Mail back up, the OnPlus development team has discussed this scenario. Using the ON100 appliance memory slot or USB port could provide a location for VM backup. We have to consider the platform's ability (here the UC500) for pushing and retrieving VM files. We have this concept on the feature candidate list, for now other features like the ones listed above have been requested more frequently.
Thanks for the response Marc. I just did a project for a customer who has all their services hosted in the cloud. Hence they have no server onsite for me to install a FTP server on and push Unity Express backups to. I had to configure backups to go to a user PC which is not a prefered. Customers moving to the cloud and getting rid of onsite servers is becoming a common theme among our small business customer base. Adding the ability to point Unity Express to the OnPlus device for backups would make the OnPlus device a complete disaster recovery solution on the UC500 platforms.
Something that I would like to see is more SNMP monitoring options (or SNMP traps).
I have several examples:
1) Printers - most of them can report back supply constraints - promote selling supplies (not money for you, but another thing that could put money in your partners jeans)
2) Routers - monitoring wan usage - I use mrtg for this, but it would be nice to have a upload/download speed and be able to report on % usage - This could be generic enough to do any snmp port on any device
3) VMWare - has plenty o' stats to pull out
Ability to send report to both client and partner
Maybe pulling out errors from eventlogs?
Can you restore a backup config to a different device? Lets say you have a switch that fails and you want to restore back a config for the switch that you just replaced under warranty.
Voicemail backup... I like that idea.
I also like the direction that you are going for taking this device.
I would like to be able to seed standard credentials information before the site scan. I am testing first one, but it seems like it would be better to be able to polulate known domain credntials, telnet/enable, SNMP strings to be able to gather more during autodiscovery.
Would also be nice is device had basic syslog server and log reader for ASA built-in. Then I could point logging to device rather than install syslog server and look through logs.
Here are my top choices from list.
Regarding your comment on telnet/ssh. Do you use the 'Generic' connection to connect telnet and ssh today? Using the Generic connection and port 23 (telnet) or port 22 (ssh), you can create a tunnel that handle those protocols. The resulting tunnel has a push pin that can copy the relavent temporary data to your cut-n-paste buffer such that you can paste it into your application or onto your command line.
I suspect that the only thing new we can add for this feature going forward is an explicit ssh/telnet tab or button similar to VNC/RDP connections today.
My top three from the "Coming Soon" section are: 2, 4, and 8.
My top three from the "Other Features" section are 2, 6, and 9.
Another thing I have noticed is that the main Overview screen times out pretty quickly. I would like to leave this up all the time on a monitor in the office as a way to constantly keep an eye on all of our clients' networks. Additionally, it could sort in decending order of problems. E.g. networks with no wan connection first, then sort by number of problems in the last 24 hours, which is already shown on the screen.
Perhaps this will be more feasible when there is a "read only" user available.
Thanks for your suggestion!
We've heard this request from others in the past, as they're using OnPlus in the same fashion.
The Read-Only feature that we're planning is a way for you to provide OnPlus access to your customers, so they can see their own network, but not anyone else's. This feature will be coming out in the next week, so we'll be announcing it shortly, along with instructions on how to do this.
1. Would like to focus on more PSA especially Shockey Monkey.
2. Would also like to see a better solution for remoting into the computers then RDP or VNC so we can work on more than one machine at a time...
3. Deeper network management information packet inspection
4. Network Security tools maybe even Management of AV to deploy.
Regarding more options that RDP/VNC and Management of AV including deploy, I would recommend looking at RMM like Kaseya. Just a suggestion.
I completely understand that. Obviously I have nothing to gain with this, but the nice thing about Kaseya is that in itself, it does have a ton of functionality. As well other providers, like Symantec and Dell/AppAssure, are writing plugins for it. And natively they provide management, deployment, and licensing for Kaspersky, AVG, and Malwarebytes. All-in-all, we've been very pleased with it and previously used Dell/Silverback, and N'Able. We also evaluated other solutions like Level Platforms, etc. before selecting Kaseya. Again, doesn't make me a difference either way. It just made a pretty significant difference for us. If you'd like to discuss more offline, don't hesitate to reach out to me at firstname.lastname@example.org.
I've been compiling some notes on feature requests that I'd like to see in the OnPlus service - some may be already in the pipeline but here it is anyway. Lines with ** in front of them are features that we would need in order to start offering the service to customers with those marked with a single * would be the next preferable features. The rest are highly desirable but are there for discussion. Apologies for the big post but as I say this is the culmination of a few days of thinking.
OnPlus Feature Requests:
Locating devices to switch ports or access point association
Viewing corresponding ethernet port details inc tagged/native vlans, Link speed, 802.1x authenticated state
Layer 2 path diagnostics - being able to visualise the L2 path between two devices and spanning tree visualisation (per VLAN ideally in 802.1s networks)
**Add in trending on monitors as opposed to simply monitoring and alerting
Generic snmp values - selected by SNMP walk, preferably with custom MIBs (compiled on desktop application?)
Ability to zoom into trend graphs for specific timeframes, ideally drag and drop start and end points
Show site and device (selectable) events/alarms under trend timeline for event correlation
Overlay other metrics in trend graphs - again to assist with correlation i.e. traffic on a switch port with CPU of WAN router
*Do averaging intelligently on trending - don't average out valuable information to be able to spot periodic peaks or dips.
CBQoS stats & trending
IPSLA stats & trending from ISRs (MOS scores for VoIP?)
Site to site IPSLA-type tests between ON100s (with option to set port/protocol/dscp on test packets) and perhaps allow ON100 to be an IPSLA responder
**Ethernet stats - utilisation
**Ethernet stats - collisions, drops, errors etc (spotting dodgy cables or duplex mismatches)
**DSL stats - SNR, Sync rates, Attenuation, LOFS
Wireless - congestion/interference detection
Wireless - Number of clients per AP
Native Netflow v5/v9/Flexible Netflow inc support for executive reports
*Spanning tree changes or detecting loops where spanning tree is misconfigured
Detection of rogue DHCP servers (someone plugging in a home router thinking it will give them more desktop ports)
Duplicate IP detection - bad dhcp server/scope or two devices with same static IP
Ability to set polling period for certain monitored metrics. When a device has an issue, automatically reduce the polling interval (with a holddown timer as well) to be able to identify flapping conditions
**Multiple sites per customer management
**Multiple subnet/VLANs support per ON100
I'm with Adrian Lewis on this. Network device monitoring, management, and maintenance is the gap I'm looking to fill with OnPlus and the ON100 agent. I believe Cisco would be best served with minimal feature sets for non-network and non-Cisco devices, and focusing your attention on a solution that truly leverages the full functionality of what Cisco devices can do. Storage for trending data and config backups...Cisco branded QNAP maybe...just a thought.
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Thank you so much Adrian for your suggestions, they are so valuable!
We agree that our focus is on the network, and that's teh type of funcationality we're looking to add to OnPlus going forward. In fact, we are planning more Network Assessment features in the future that are in line with your suggestions above. Woudl you be interested in giving us your opinion and feedback on our plans once we have something to show?
I'm definitely interested in providing opinion and feedback. Hopefully with the viewpoint of a company that already uses a bunch of different monitoring tools to look after customer networks we can ensure that the features relevant to providing a successful managed service business for SMEs will be prioritised as opposed to simply the geeky desires of a tech. I'm not saying that we're the only network-focused MSP here (clearly not) but I'm sure there's valuable information to be gained from those that have tech features that correlate directly with business needs. I had a chat with Marc Bresniker when he was over here (UK) for the Connectwise user group and it sounds like there are some great ideas growing already.
We're currently on the EU beta if that makes any difference.
Many thanks for listening,
Ability to input download and upload speeds on links to monitor bandwidth utilization based on percentages.
Recommended configuration changes, similar to Smart Care.
Optional tasks to be performed when alerts trigger (i.e. Show Tech) to be included with alert in ticket generation in PSA.
Option to leverage credentials input into OnPlus to establish connection to devices automatically. Option to turn this on/off globally, per site, and per device.
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Can I make the following suggestions for your Roadmap.
1. Disable DHCP scopes from auto discovery. At the moment the Network topology view is unmanageable as all the auto discovery items completely fill the screen. Currently I am getting a message that 99 devices are missing. Is it possible to exclude the DHCP scopes from auto discovery so trivial items such as iPhones connected to the Wi-Fi don’t keep showing up?
2. Dashboard web logon. The web interface is looks great (when not clogged with items from point one), it would be good if you could enable a read only logon that can display this on a dashboard somewhere. It would also have to complete periodic auto refreshes.
3. I know this has been registered before but its worth saying it again. Since you can already capture the hard drive usage via WMI, can't you also keep it and turn it into pretty trending graphs.
4. Disable the 'Connect' option. This is a great convenient solution but there are many companies that would not accept an entry method that can bypass their firewall.
5. Roadmap ETAs. Even if they are very rough like 'Second Half 2013', can you please put some ETAs on any upcoming features so I know what we can relay to customers if they ask for a feature that is on the roadmap.
I would like to add some comments to Christian Widloecher's #1.
I can see where a disable DHCP scope option would be useful (i.e. a public access wifi network), however I believe a combination of a couple pieces of functionality would better serve this need. I know one was mentioned previously and I'm not sure about the other.
1) Setting for auto delete - So I can tell OnPlus to automatically delete devices that have been showing offline for "X" days.
2) Merge and Purge - When OnPlus detects a new device, it should look at its database of offline devices. If one exists with the same MAC Address or Netbios Name, merge the history/settings from the offline device with the new device and purge the offline device. That way OnPlus can better manage DHCP environments where a device may just simply get a new IP the next time it connects.
So it's July now and some of this functionality is still not here.
Any update on where is it and will be coming?
Hi Bob, the external user facing feature velocity has slowed down over the past few releases as the OnPlus team has been investing engineering resources in our back end infrastructure for running the service. These include projects to increase our scalability of the service and improve efficiency in our testing efforts. This will help us expand the service worldwide and cover a broader range of Cisco products.
The OnPlus Team
As a T&M and managed services provider for the small business market (average business customer has 1 to 5 locations and anywhere between 2 and 50 total devices, including computers and printers, per location), we are looking for a drop-in one-box does-it-all type of management and monitoring device. With this said for perspective, here is the my reaction to the proposed Top 10 list.
There are some things that are important to our customers that aren't on the top 10 list. Here are some of those items.
A. More network health reporting options and graphs. It would be nice to be able to run a report that prints out the network Latency and Jitter and Packet Loss metrics that show up on the OnPlus' Wan Monitor Tab. It would also be nice to include an accurate WAN speed graph in the same report. It would also be nice to run reports on supported switches that show packet errors, Spanning Tree misconfiguration, etc.
B. Configure the OnPlus Device to act as a syslog server
C. Im in agreement with some of the thoughts above about being able to capture more WMI data and/or event log/syslog data for Windows/Linux/MAC devices and provide some reporting options for that data. Our clients have a limited budget, so anything we can provide for them in a single drop-in appliance in the realm of network and device management is appreciated.
D. Voicemail backup mentioned above is a great idea
E. Support for Spiceworks Ticketing/Reporting Integration
F. Additional support for non Cisco Devices -- Most of our cleints have heterogenous networks, so being able to support devices from multiple vendors is important. Being able to back up the network config of any SNMP capable network device could be very beneficial.
G. Selective VLAN listening scope from the OnPlus. Reduces the amount of switch configuration needed to deploy the OnPlus in environments where we only need to monitor devices on some VLANS.
H. Selective global enablling or disabling of remote device connectivity for a customer's site or sites.
I. Ability to connect to multiple remote management sessions concurrently from the OnPlus. This and #H could work together to enable a range of remote connectivity options between maybe 0 and 5 concurrent sessions and could possibly be a factor in service level pricing to the customer. And, a report could be created that showed the customer the times when someone accessed their devices remotely through the OnPlus.
As for general direction for the OnPlus --- I hope it doesn't go down the road of only or primarily being a management device for Cisco Enterprise IOS based products. There appear to already be specialized Cisco Management products available for the Enterprise IOS based line of products. I want to see OnPlus continue to support Service Providers who have clients on the smaller side of the SMB market. In the part of the country where we work, the SMB clients, simply don't have resources for Cisco Enterprise IOS products, so it is great be able to offer a low cost drop-in appliance that fulfills general network and device monitoring and management needs.
I'm definitely looking forward to the ability to give our clients access to their sites. Two other features not mentioned that will probably not be doable but worth mentioning are:
1.] Give the ability for the OnPlus device to login to devices automatically via a cached encrypted key. For instance, the master key for the device one is trying to connect to would be held in a database and then a user who is given priviledges to access that device does so with his own username and password. This way if the user is let go from the company all one has to do is disable his account and one doesn't have to go changing passwords to every device at every site for security purposes.
2.] Integrate modules to control some of the more prevalent power devices (eg. APC, Tripplite, etc.) that would allow one to power cycle outlets from within OnPlus and/or set automatic reboots should a device go offline, triggered by HOST UP/DOWN statuses.
I'm still also waiting with baited breath for the ability to adjust thresholds on site up/down status so that if a site goes down for just a minute I'm not alerted. Thanks for the hard work!
I think OnPlus might be a great platform for monitoring our customer networks, but what I am missing mostly, is being able to setup our own WMI queries so we can monitor other activities on Windows machines as well.
Is this a feature that might be come available in the (near) future as well?
I'll make note of your request. This probably won't be in the near future as our primary focus is on the network rather than WMI.
The OnPlus Team