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Configuration tool issue with new release

        With this new release - September 2013 - We have found that when doing find products (as opposed to enter sku) the option to add seems to work -  it gives a message that its added. But when returning to config the SKU has not been added.  Its a bit anyoying as you then have to re-enter the SKU to add the product. - Several staff have observed this at our site..   Others ?

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New Member

Configuration tool issue with new release

Hello Hsummons,

Thank you for brining this to our attention and we sincerely apologize for inconvenince this might cause.

Please be informed that in order for us to process your request with the steps to take on this concern. We are requesting that you may open a case with us or you may us at CCW Support 1-800-553-6387 options 2 and 3 or you may email us at csgbprod@cisco.com or cs-support@cisco.com.

With this, we may be able to assist you with the CCW Tool. Again, we aplogize for the inconevenience.

Thanks,

Jen


CCW Support Team

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