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New Member

Order Tandberg IP Video Phone E20 support

Hi,

I would like to kno how can I order support maintenance for Tandberg IP Phone video E20

I know that tandberg E20 is EOS but it is clearly mentioned in the document that we can order Support for equipment.

So could you let me know how that can be done.

Thanks.

  • Operations Exchange
5 REPLIES
New Member

Order Tandberg IP Video Phone E20 support

Hi Lionel,

Good Day!

We have verified that if you have the Tandberg IP Phone video E20 and you do not have yet the maintenance for this, you may contact Service Support Center (SSC Team) at 800-556-1343

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a

new service-and-support contract or add the equipment and/or software to an existing service-and-support contract until October 29, 2013

If there is an existing maintenance, the renewal is until January 24, 2017

Hope this information serves your inquiry.

Thank you so much

Shiela Mae Salonga

CCW Support Team

Cisco Customer Service

New Member

Order Tandberg IP Video Phone E20 support

Hi Shiela,

My customer has already a miantenance contract for this equipment.

He would like to extend it.

So how can I order it ?

Do I have to call SSC Team for it ?

Thanks.

Brgds, Lionel

New Member

Order Tandberg IP Video Phone E20 support

Hi Lionel,

Good Day!

Yes please do contact SSC Team as well for the extension of the maintenance of contract. Kindly provide the team the contract, Serial number of the equipment, and your username for them to further assist you.

Thank you

Regards,

Shiela S.

CCW Support Team

Cisco's Customer Service

New Member

Order Tandberg IP Video Phone E20 support

Could you give me a valid phone nuumber from Lux

Thanks,

Lionel

New Member

Re: Order Tandberg IP Video Phone E20 support

Hi Lionel,

I apologize for the delay.

Are you looking for a contact number for Luxembourg, Europe for SSC Team? If yes, please be informed that the number provided to you above (Service Support Center (SSC Team) at 800-556-1343) is their general phone number.

However, you can also try these numbers that might help you out:

Cisco Trunkline for Europe which is (44)800-404-7778 or

APAC Global Service Delivery at 1-800-565-0785.

or you may want to create a case with them, by following this link:

https://ciscopsc.custhelp.com/app/utils/login_form/redirect/ask/session/L3RpbWUvMTM2NTQ5NzIyNS9zaWQvSlAyem1nbmw

=

Hope this answers your question.

Thanks and Best Regards,

Jen C.

CCW Support Team

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