08-13-2013 08:39 AM
Hi,
I am new on Cisco ordering tools, I have ordered AIR-SAP1602E-E-K9 and forgot to order AIR-OPT60-DHCP
the order has been approved and shipped for distributor , do you think I can re-open the order and add it
Regards
08-13-2013 10:20 AM
Hi Hamzeh,
In regards with your query , if you can still re-open the order and add the new item in it, well as stated order has already been shipped, hence you can no longer re-open it. Note that if order is not yet submitted and if there is still an option for you to re-open it then you may still proceed to re-open and add items into the order.
If you you are using CCW (Cisco Commerce Workspace ) tool you may contact @ 1-800-553-6387 opt. 2-3 for further assistance.
Regards,
CCW Support Team
02-17-2014 06:32 PM
Hi Ashra,
My customer has a similiar issue, however, in their case, the order is already been shipped, is there a SKU to order "
AIR-OPT60-DHCP" as spare for add-on? Appreciate if you can help to advise. Thanks.
Regards,
Jonathan
02-18-2014 08:42 AM
Hi Jonathan,
Good day!
There is no spare for AIR-OPT60-DHCP, this SKU should be ordered together with
AIR-SAP1602E-E-K9 / AIR-CAP2602E-A-K9.
However, you may try to contact our Technical Assistance Team to help you enable
AIR-OPT60-DHCP.
Technical Assistance Center (TAC) - +1-800-553-2447
Thanks and Best Regards,
Jen C.
CCW Support Team
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