Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Problem with matching correct service SUSA with equipment ASA5520

Hi All,

1. When a client have an equpiment of a part number: Bundle ASA5520-AIP10-K9 (or ASA with the module AIP-10) and is buying Partner Service PSTR and SUSA:

a) CON-PSTR-AS2A10K- provides the technical support to both ASA and the AIP module,

b) CON-SUSA-AS2A10K - provides the IPS signature for bundle - AIP module

2. How ever if the customer bought separately ASA5520 module and the ASA-SSM-AIP10; Now have to buy partners support PSTR and SUSA according to the scheme:

a) CON-PSTR-AS2BUN-K9 - technical support for ASA (for this position there is no SUSA)

b) CON-PSTR-ASIP10K9 - technical support for AIP module;

c) CON-SUSA_ASIP10K9 - signature for module AIP;

 

Is it correct?

regrads,

Magda Pawlowska

1 REPLY
New Member

Problem with matching correct service SUSA with equipment ASA552

Hi Magda,

Good day!

Your query is right, however correct SKUs should be the following:

CON-SUSA-ASIP10K9 
CON-PSRT-ASIP10K9
CON-PSRT-AS2BUNK9

If you have any further inquiries regarding this, please contact our Service Support Team at 1-800-556-1343.

Thanks and Best Regards,

Jen C.

CCW Support Team

821
Views
5
Helpful
1
Replies
CreatePlease to create content