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Does anybody have a good and up-to-date service description of the Cisco Partner Support Service with ONSITE?
I can not find anything about this? How does it work? Who will make the onsite service?
Thank you for your replies!
Partner Support Service with Onsite Service levels are:
Service Level Description
Your answer does not cover my question.
The SLA is clear which can be differentiated by the SKUs
The question was: Who will do the onsite service??
thank you and best regards
Cisco's Field Engineer will go onsite and replace the parts, not the partner.