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New Member

Service Description of PSS Onsite?

Hi Volks,

Does anybody have a good and up-to-date service description of the Cisco Partner Support Service with ONSITE?

I can not find anything about this? How does it work? Who will make the onsite service?

Thank you for your replies!

best regards

Roman

 

  • Operations Exchange
3 REPLIES
New Member

Partner Support Service with

Partner Support Service with Onsite Service levels are:

Service Level                   Description

PSO2                               PRTNR SUP OS 24X7X2
PSOE                               PRTNR SUP OS 8X5X4
PSOP                               PRTNR SUP OS 24X7X4
New Member

Hi Zach,Your answer does not

Hi Zach,

Your answer does not cover my question.

The SLA is clear which can be differentiated by the SKUs

 

The question was: Who will do the onsite service??

 

thank you and best regards

Roman

Cisco Employee

Cisco's Field Engineer will

Cisco's Field Engineer will go onsite and replace the parts, not the partner.

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