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New Member

SSC Trouble

The outcry for help just on this forum for service contract administration is disheartening.

Our service contracts and their administration is so messed up I don't even know where to begin.  We have a few thousand contracts and apparently they're split across a large number of VAR's...I'm not sure about this because I have no access whatsoever.

This first screenshot is what I get when I try to access SSC from 1 of the 2 or 3 contracts I've been able to get in my profile, the next one is of what I get when I click on the "More information about how to complete your SSC registration is available from this document." link.

This is debilitating in a number of ways, for example, my $2.5M LMS 4.2.4 implementation is lobotomized, Bug Summery, Contract Connection, Locate Device, Compliance and Audit, Image Repository, Image Management and much more in addition to not a single one of the "Work Centers" work....Couple screenshots below below

I have a case open with Cisco about this and I've spoken with a number of people, most of which tell me different information, I've come here in search of a "silver bullet".

SSC1.png

SSC2.png

SSC3.png

SSC4.png

1 REPLY
New Member

Open a case with the support

Open a case with the support team, let them know that your access has been revoked to SSC.

Although your first screenshot looks like a link to CSCC resolution should be the same!

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