Hello Kathleen,
Good Day!
Thank you for bringing this to our attention.
We would like to clarify on this request however we would like to suggest call us at 1-800-553-6387 option 2 and 3 or you may open case with us by sending email at csgbprod@cisco.com or sc-support@cisco.com
No matter which method you decide to create your case, CCW Support will serve as your first point of contact.
They will then route your request on to the appropriate party for review.
We hope this help your query
Thank you
Best Regards,
Jen
CCW Support Team
