They need to look at the symptoms for each of the failures and check for any known issues with the Finisar SFPs.
When you open the case, list the exact symptoms for all the failures. If you opened Service Requests for the RMAs of the SFPs, list all the SR numbers so the TAC engineer has the history. List the serial numbers for each failure.
The TAC engineer will also need to trouble shoot the problem while there is a failed SFP in the node so they can collect logs, check PM, etc. I recommend waiting for another failure, then opening a Service Request so TAC can trouble shoot while the failure is present..
We are pleased to announce availability of Beta software for 16.6.3.
16.6.3 will be the second rebuild on the 16.6 release train targeted
towards Catalyst 9500/9400/9300/3850/3650 switching platforms. We are
looking for early feedback from customers befor...
Introduction Featured Speakers Luis Espejel is the Telecommunications
Manager of IENova, an Oil & Gas company. Currently he works with Cisco
IOS® and Cisco IOS XE platforms, and NX to some extent. He has also
worked as a Senior Engineer with the Routing P...
In this session you can learn more about Layer 3 multicast and the best
practices to identify possible threats and take security measures. It
provides an overview of basic multicast, the best security practices for
use of this technology, and recommendati...