Other Collaboration Subjects

Hello,at acustomer we want to use hunt groups. The customer want it so that the phone only ring if the customer is logged in. Thats no problem, but he also wants that the call is forwarded to another logged in user if the first user does not answer t...

I have a receptionist who rather use the 7914 to monitor line status instead of webattendant/attendant console. I've set her up with non-ringing shared line appearances of many of the people she needs to monitor in our small office. The problem she...

I have installed IP ICD (CRA) 3.0(1) and it is running fine. 1.One of the problem is i have to forward all calls to voice mail, if the agents are not available!. How can I implement that or is this feature not implemented in the ICD ? 2.I need to add...

Anyone see a problem with CM and Unity integrating to an existing Octel that will also have Centrex users on it? As long as the Unity Bridge can make an analog call to the Octel subscribers we should be alright. Correct?

I set my system to send a number on my PRI line, when a call goes out, the number is set, but for some people the name is not seen... It says Unknown Name. We are migrating from an Avaya Definity... If I plug the line into the definity system, the...

Is there a way to mask caller ID from IP phone to IP phone in CallManager 3.1.4b? I heard it was possible using Calling Search Spaces, Translations, and Partitions, but I've been unsuccessful at implementing a working solution. Please advise.

During the install of 4.01 one of the new servers did not detect the Dialogic D/120JCT-LS board installed. I reseated the board and during the next attempt to install Unity, it appeared to be recognized. Except now when I run UTIM, the option to cr...

I Currently have Unity 2.2 configured as a POVS. Is there an uninstall tool for this particular version so that I can Uninstall this and upgrade to a higher version.

I am trying to figure out how to best load balance outgoing calls over 2 PRI's each on a different router. For example say hypothetically I have 2 gateways, each with a PRI and for the purposes of this question all i need is a 9.@ route pattern. Woul...

I have a client that wants to setup voip for their office. They want to setup 5 IP phones. Each with their own extension for calling each other. But each phone needs to use the single outgoing connection to the PTSN network. They have a Cisco 2611 Ro...

Have you seen this error message?Could not start the AvCsMgr service on local computerThe service did not return an error. This could be an internal windows error or an internal service error.If your problem persists, contact you system administrato...

We would like to get some collective feedback about CCM 3.2.2c. We recently upgraded from 3.1.3a and are now experiencing several new problems! We are wondering is it is just us or are others not enjoying their experiences with this version????