Other Collaboration Subjects

Our CCM has 3.2(2c), and service pack F. When we install JTAPI, it is installing 1.3(1.1). We need JTAP 1.3(1.3) according to CRA. I have unistalled spackF, deleted jtapi, re-installed spackF and the pluggin. Still comesback with 1.3(1.1), instead ...

I maybe asking the obvious, but do we have to obtain new CDs for this version (i.e there is no download upgrade option on CCO). I can see the SPA download, but not the main build downloads. thanks.

Hi,I have bought a Cisco ATA 186 second hand. I thik it came with password because when I try to access to the voice menu options the ATA dont let me and some letters are heard. I am not subscribed to Cisco so I could not contact TAC . If somebody ha...

Is there functionally anything that would keep a VIC-2FXO-EU from working in the US?

Hi I have a Unity intergrated to an NEAX 2400IMS PBX W/ Unified msg.When some msgs.(not all) are retrieved,there is reorder tone heard at the endof the msg.Does not happen all the time,nor to all users that we can tell.Any thoughts or ideas would be...

We want to do a vector on our Avaya where after the call is in que 5 mins we will do an adjunct route. The script will then determine if the user has dialed in and activated a global variable to send calls to an alternate site (they will do this when...

Hello,Well, I would like to make an IPCC. An agent, has in his desktop :- An Agent Desktop Application- A screen pop application (the one in the samples of CTIToolkit, written in html, with an ActiveX control of a CTIClient).The problem, is that I di...

I have a 7940 connected to a 3002 vpn hardware client homed to a CCM behind a 3000 vpn concentrator over a cable modem. Data traffic works fine. The phone registers with CCM and can make outgoing calls. However, I am getting one-way audio (ip phone c...

Hi,I installed unity demo version & later upgraded the license using License Upgrade in Tool Depot & later rebooted the system.The system shows total license counts as 50 Users,4 Sessions,VM which is the license I bought) but license used shows 0.Ev...

What is the easiest way to have the “end user” (not the caller) change the recording without touching the CRS script? For instance, an electric company is having outage in specific area and there is no system admin to make change to the script and u...

hi all,i've as5400 in my lab.. i need to route incoming (voice) IP traffic to an other outgoing IP route... i heard that thru loop back of E1/T1 we can do the same.. ur suggestions please...thanks in advanceregardstelit

My customer is using Unity VM version 3.1.5 & call manager version 3.1.3a and has the following scenario:User A is CFAll to his Unity VM box.User B is CFAll to user A. Problem is that user B receives Unity main menu and not user's A greeting. Can thi...

I want to limit an anolog phone connected to an FXS port to dialing internal extensions and 911 only. What is the best way to go about this?Thanks,Eric McManamyNetwork Techonology Solutions

Hi.Does anyone know how to go about changing the subject line of an e-mail from a Unity subscriber in a Unified messaging environment. Right now it says "Message from <Subscriber Name>" in the subject line. We would like to inform the user that the...