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I was doing an upgrade that went badly and we had to restore from backup. We finally got it up and found out that the delete key is grayed out, what causes this and is there a fix for it?<br> Thank you<br> Steve<br><br>

admin_2 by Level 3
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  • 3 replies
  • 0 Helpful votes

Unity 2.4.6.102, Call Manager 3.0.8<br>Is there a way to change the delay time from when you try to forward a message and Unity prompts you what to do with the existing message. The message is 27 secs. long. When we choose to forward the message, the...

lkauderer by Level 1
  • 852 Views
  • 1 replies
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Hello<br>After we upgrade to Unity 2.4 Build 2.4.6.102, the system has been unstable.<br>1. When you try to call a user and use a call handler the system sometimes just hangs up.<br>2. We are not able to run any reports<br>3. We are sometimes having ...

admin_2 by Level 3
  • 228 Views
  • 1 replies
  • 0 Helpful votes

W2k, sp1, Exchange 5.5 sp3 (last hotfix available), Unity 2.46.102<br>We had to rebuild a mailbox using exmerge because their directory name was different than our standard naming convention. The mailbox was also a vm. I assumed the rebuild would h...

admin_2 by Level 3
  • 362 Views
  • 3 replies
  • 0 Helpful votes

One of the Interview Handlers has 4 questions, but, I get the following error in the event logs:<br>Event Type: Warning<br>Event Source: AvConvMsg_MC<br>Event Category: Warning <br>Event ID: 10002<br>Date: 4/18/2001<br>Time: 3:24:42 PM<br>User: N/...

admin_2 by Level 3
  • 249 Views
  • 1 replies
  • 0 Helpful votes

I've a big problem. Our PRI-Router ( 2621 + Voice-PRI and a CCM 3.08) crashes up to 5 times a day. The crash occurs, when a caller with an unknown caller-id dials an internal number. I suggest, that it is a problem with my translation-rules. Can anyb...

schorb by Level 1
  • 326 Views
  • 2 replies
  • 0 Helpful votes

Dear all,We are testing CCM 3.0.9 with eService 2.1 (previously IVRs 2.02). When we try to do the following:1. phoneA make a call to the IVR Route point, and is answered by the one of the IVR route port.2. After doing some menu selection, the call i...

w-lam by Level 1
  • 436 Views
  • 1 replies
  • 0 Helpful votes

I am having problems with about 3 users out of 170 or so that are unable to retrieve their VM messages. When they log in, they are told "you have xx messages" When they go to retrieve them, all they hear is "end of messages" and then "you have xx n...

pstuder by Level 1
  • 309 Views
  • 3 replies
  • 0 Helpful votes

I'm using VMO with outlook 98 when I received a Email the icon is not a voice mail icon it is a normal mail with an attachement. there is something to configur to assign a mail with a wave file in attachement to VMO.<br><br>I'm not able to open the m...

admin_2 by Level 3
  • 333 Views
  • 8 replies
  • 0 Helpful votes