Other Collaboration Subjects

HelloDoes someone know the max amount of characters we can put in the Alerting Name.We are about to enable Caller ID external from our Provider and I'm assuming that the only details the person recieving the call would be:Alerting NameExternal Phone ...

Hello Guys,I need to configure an Automated Attendant for our main number but have no idea how to do it. Could you please hlep?Thanks,

I have IPCC 4.0.4 with CCM 4.1.3. The call center agents are parking calls and then paging the people that they have a call parked. If the parked call does not get answered it is reverting back to the agent that parked it. If the agent is on the pho...

hello,we have a billing solution (MEIPS) integrated to CCM version 4.1(3)when starting a query at MEIPS about the forwarded call to external destinations, we get only the information about the initiated callwhen asking the MEIPS Support, they told us...

We have a pgw2200 working on signalling mode and a AS5350 as media gateway, to connect to a SS7 ISUP PSTN. We have mute cics in one of two e1 of the 5350. The first E1 works well, but the second has mute calls.I have tried a COT from the pgw and the ...

Hi forum,How do I configure my qos given the below scenario, the traffic will run trough E1 lines:1) i have the most 4 sites communicate using video over ip (30fps).2) my existing voip is using 512kbps3) data tooI understand that the combined bandwid...

Hello Guys,Is there any difference between the OS and Patches for Unity and CallManager? Can I use the CCM CD to install the OS in Unity?Thanks,

Hi Is using TFTP the best method to upgrade ATA from MGCP to SCCP? I can't seem to upgrade using EXE method.Thanks

Hi, Any reason why my app is not able to take control of a 7985 phone by using softkey 'Key:NavDwn'. This works fine with other phones. Appreciate your thoughts/suggestions!

I am interested in utilizing the CallBack feature in my network. I have configured my softkey template and set it up on my test phones. The problem is that it only works if you press the Callback button during the ringing of the primary extension. ...

Im having troubles finding the dial plan for Mexico, can someone help? I have a CM in CA, and a CME in TJ, and it appears that mexico isnt part of the NANP. Not sure what to do!Thank you for any input!bob

Any ideas on how i could setup the call manager so that when customer calls a specific number it will forward to a different employee based on the customers prefix?

Hello There,Am I right if I say the number of ports that we use on MPE only count towards outside parties and that we essentially had unlimited use for internal people. Let's say I schedule a meeting for 4 people, 2 from inside and 2 from outside, d...