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New Member

0 to operator loop

when trying to 0 out to an operator from the main greeting on 2.4.6, it doesn't transfer the call to the operator but rather loops a greeting back that says "sorry the operator is not available". Any ideas?<br>jwatkins@consonus.com<br><br>

3 REPLIES
Anonymous
N/A

Re: 0 to operator loop

It could be trying the extension but having it pop back at us on another port (it's hard to tell what's going on from over the phone). Try popping open StatusMonitor.exe (found under the \commserver directory), monitor all ports and then watch what happens when you call in and hit 0 again. I'm guessing you'll see the call on one port, the transfer attempt will go through and then the call will slam back at us on another port.

also, is it a release or a supervised transfer that's setup for the operator box? You can try switching back and forth to see if it behaves differently as well.

it'd be helpful to see what the status monitor puts up here. It may be necessary to add a pause to the dial string (seen that before) or there may be a CM configuration issue tripping us up or something similiar.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

New Member

Re: 0 to operator loop

Thank Jeff. I will try these suggestions and let you know. Is the pause inserted with a comma?

josh

Anonymous
N/A

Re: 0 to operator loop

yeah, commas are half second pauses. Steve also posted something about a registry setting to introduce pauses before dialing digits system wide... this thread may be of interest:

http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=5370&Search=true&Forum=All_Forums&Words=pause&Match=Entire Phrase&Searchpage=0&Limit=25&Old=6months&Main=5362


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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