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0 to operator once in voicemail

Is it possible to go to operator once a subscriber is in VM. For instance I dial my VM pilot to retrieve my messages. Once I heard my messages I want to dial 0 to go to the operator. I dont want to hang up and dial 0. Is there a way to support this request.<br><br>Sean Poure<br>NEC-Voice Engineering<br>Sr. Systems Engineer<br>714 4846275<br>

Sean Poure
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Anonymous
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Re: 0 to operator once in voicemail

You can't transfer to the operator directly from within the subscriber message retrieval conversation. You have to back out to the opening greeting.

the easiest way to do this is to hit * (perhaps twice) to back out of the subscriber conversation. When you hear the opening greeting, you can dial 0 at that point. VMUIF dictates that * always backs up one menu level (or cancels an action).


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
jlindborg@activevoice.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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