Cisco Support Community
Community Member

1 mail box for 2 numbers

I have a user who wants only 1 voice mail box for 2 numbers. Is there a way to do this?


Re: 1 mail box for 2 numbers

Go to the Alternate Extensions page for that subscriber and add his second extension. If these are two lines on one phone, you're fine with just this. If you have a second phone that you need an MWI light to come on for, go to the Messages screen and hit Add, and add another MWI extension.

Cisco Employee

Re: 1 mail box for 2 numbers

Yes, you can add an alternate extension under the user configuration in Unity. You can also add an alternate MWI extension if you also want to notify the alternate extension

Subscriber>Alternate Extension>add

Subscriber>Messages>MWI Extensions


Community Member

Re: 1 mail box for 2 numbers

Thanks, that is exactly what I was looking for.

Re: 1 mail box for 2 numbers

Hello - I saw this thread and immediately thought about CallManager 3.2 and above. If you are integrating Unity with CCM 3.2 and above, check your CallManager System Policy for setting the MWI light - the default is to light the primary line appearance only. You can modify the Message Waiting Lamp policy on an individual DN to "Always Light" for all extensions.

Sincerely, Ginger

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