I am trying to run Unity 2.4 with Call Manager 3.0.2d. I have the updated skinnyTSP from Unity but am unable to initialize the TSP - keep getting the error "Cannot contact Call Manager, make sure the call manager services are up and running". (Which they are). Also, in the event logs, some of the AV_services start up and then I get an informational error " Integration on key is set to Tapi and to Serial on the key." Once I see this error, all of the services fail - is it because Unity cant initiate with the Call Manager or because of the key error? Any comments would help at this point.<br><br>
The integration error is not related to the "cannot contact call manager" error. The services fail because Unity can't connect to the CallManager.
I assume you are have hit the test button on the Av-Cisco configuration applet and it is returning the "cannot contact call manager" error.
This error means that Unity could successfully ping the IP address of the specified primary CallManager, but it could not find the CallManager on that computer.
This could happen for one of the following reasons. 1. The IP address you have specified as the primary CallManager is the IP address of a different computer. 2. The CallManager services did not start correctly. (Make sure you get dial tone from a IP phone.)
From your description it sounds like the first problem is the most likely.
Aaron Belcher Software Engineer Active Voice email@example.com
Actually, the ports on the Call Manager were incorrect (they had been changed). I just found out that the TSP can only talk on the 2000 ports so after that change was made, the unity and call manager servers had no problem communicating.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...