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Cisco Employee

2.4.6.161 to 3.0.3 upgrade; dbexport fails

"(error) Fatal error... 10 database resets have been necessary. Aborting export..."

-cust had run dbexport tool from the 3.x tools on answermonkey

-he did not run dbwalker beforehand, but after he ran the export tool, he ran dbwalker & got 0 errors

-re-ran dbexport and failed again:

-2.4.6.161 Exch 5.5 on-box

-upgrading Unity, Exch and moving to new domain

-Here's more of an excerpt than just the last line:

**************************************

Running FullDBExport version: 4. 0. 4

Search for '(error)' to find information on errors in export process

**************************************

Starting export at:1/24/2003 8:26:10 PM

Unity version on box= 246

Database connection OK.

Starting export process at:1/24/2003 8:26:10 PM

Exporting files and registry settings

Exporting file:E:\CommServer\IntLib\Cisco0002.INI

Exporting file:E:\CommServer\IntLib\AVANALOG.AVD

Exporting file:E:\CommServer\IntLib\AVSMDI.AVD

Exporting file:E:\CommServer\IntLib\AVMCI.AVD

Exporting file:E:\CommServer\IntLib\AVDCS.AVD

Exporting file:E:\CommServer\IntLib\AVERIC.AVD

Exporting file:E:\CommServer\IntLib\AVFUJI.AVD

Exporting file:E:\CommServer\IntLib\AVHCX.AVD

Exporting file:E:\CommServer\IntLib\AVINTE.AVD

Exporting file:E:\CommServer\IntLib\AVTOSH.AVD

Exporting registry tree

Exporting file:E:\CommServer\Support\routing.rul

Completed file export, starting export of call handlers.

Recordsets open for call handler export

Text Name=ch_HousmanJ, Alias=ch_HousmanJ

Exporting Base Handler Data

Starting top level items

(error) in export call handlers first pass. Number= 76, Description=Path not found, Source=DatabaseExport

(error) in export call handlers first pass. Number= 76, Description=Path not found, Source=DatabaseExport

(error) in export call handlers first pass. Number= 53, Description=File not found, Source=DatabaseExport

Starting Contact Rules

Starting Menu Entries

Starting messaging rules

Working with Standard rule.

(error) in export call handlers first pass. Number= 76, Description=Path not found, Source=DatabaseExport

(error) in export call handlers first pass. Number= 76, Description=Path not found, Source=DatabaseExport

(error) in export call handlers first pass. Number= 53, Description=File not found, Source=DatabaseExport

2 REPLIES
Cisco Employee

Re: 2.4.6.161 to 3.0.3 upgrade; dbexport fails

Looks like it's having problems with the voice names and greetings files there... I would doubt that would cause it to abort the export - it'll lot a bunch of errors in that case but it would press ahead. The restart database note there usually means it's getting a bunch of ODBC errors back...

Make sure you've installed MDAC 2.5 or later off Microsoft's site (the help file has the link for you) - this is often the cause of ODBC errors which would result in a failure like that.

The greeting files and voice name errors are another matter - is the C drive locked down or out of space by any chance?

Cisco Employee

Re: 2.4.6.161 to 3.0.3 upgrade; dbexport fails

Also, if you can shoot me the entire export log at lindborg@cisco.com, I'll take a look at anything else in there that might be happening.

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