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2.4 Media Master Errors

NB: unity 2.46.161 tsp 6.01

have rung ports: they don't answer; they will not answer for notification or mm rec and playback.

We have a Unity 2.4 configured with a call manager. After a reboot the system works fine. But then after a time, when you use the Media Master to record from the phone you get the message 'The specified extension does not answer'. This is the event error that is produced: -

Event Type: Error

Event Source: AvMiu_MC

Event Category: Error

Event ID: 525

Date: 03/02/2003

Time: 10:33:02 AM

User: N/A

Computer: UNITY

Description:

Component Miu: Thread 0x000008FC had a Failure on Port 16 in Method CAvMiuLine::MakeCall()

DESCRIPTION: HardFailure in Wait after lineMakeCall.

DETAILS:

HCALL: 0x00000000

CallState: LINECALLSTATE_UNKNOWN

Monitor HCALL: 0x00010465

Monitor CallState: LINECALLSTATE_IDLE

DestAddress: 1109

ErrorCode: 0x80040102.

CALLINFO:

CallerID: Unknown

CalledID: Unknown

RedirectingID: Unknown

Origin: Internal

Reason: FwdUncond

Trunk: 0.

CALL SEQUENCE:

[10:28:38:910 - 0x000008FC] MakeCall(1109) entered

[10:33:02:769 - 0x000008C4] GetNewCall() - 0x00000000

[10:33:02:769 - 0x000008FC] lineMakeCall(1109) - 0x00010668 | New HCALL 0x00000000

[10:33:02:769 - 0x000008C4] SetEvent(NewCall)

[10:33:02:769 - 0x000008C4] LINECALLSTATE_UNKNOWN(0x00010465)

[10:33:02:769 - 0x000008C4] LINECALLSTATE_CONNECTED(0x00010465 | Active)

[10:33:02:769 - 0x000008C4] LINECALLSTATE_DISCONNECTED(0x00010465 | Normal)

[10:33:02:769 - 0x000008C4] StopIO(TERM_DROPPED) entered

[10:33:02:769 - 0x000008C4] StopIO(TERM_DROPPED) - E_MIU_DISCONNECTED

[10:33:02:769 - 0x000008C4] SetEvent(ForceDisconnect)

[10:33:02:769 - 0x000008FC] WaitFor(0x00010668 | CONNECTED) - 0x80040102.

Event Type: Error

Event Source: AvMiu_MC

Event Category: Error

Event ID: 527

Date: 03/02/2003

Time: 10:33:02 AM

User: N/A

Computer: UNITY

Description:

Component Miu: Thread 0x000008C4 had a Failure on Port 16 in Method CAvMiuTapiLine::GetNewCall()

DESCRIPTION: Failed to get valid HCALL.

CALL SEQUENCE:

[10:28:38:910 - 0x000008FC] MakeCall(1109) entered.

Can you please tell me what this relates to.

1 REPLY
Cisco Employee

Re: 2.4 Media Master Errors

What you are seeing here is a failure from the Unity Call Control component called the MIU. The MIU talks to various TSPs (depending upon the integration type) to place and answer telephone calls. Since your integration is CCM, we'd have to take a look at AvSkinnyTSP traces when this failure occurs. The reason why the call to the desk phone isn't working properly is because of something at that TSP layer not functioning properly.

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